This is a translation of the original English documentation page. Help us make it better.


Zabbix Summit 2022
Register for Zabbix Summit 2022



object service.getsla(object parameters)

This method allows to calculate availability information about services.

This method is available to users of any type. Permissions to call the method can be revoked in user role settings. See User roles for more information.


(object) Parameters containing the IDs of the services and time intervals to calculate SLA.

Parameter Type Description
serviceids string/array IDs of services to return availability information for.
intervals array Time intervals to return service layer availability information about.

Each time interval must have the following parameters:
- from - (timestamp) interval start time;
- to - (timestamp) interval end time.

Return values

(object) Returns the following availability information about each service under the corresponding service ID.

Property Type Description
from timestamp Interval start time.
to timestamp Interval end time.
sla float SLA for the given time interval.
okTime integer Time the service was in OK state, in seconds.
problemTime integer Time the service was in problem state, in seconds.
downtimeTime integer Time the service was in scheduled downtime, in seconds.


Retrieving availability information for an service

Retrieve availability information about a service during a week.


           "jsonrpc": "2.0",
           "method": "service.getsla",
           "params": {
               "serviceids": "2",
               "intervals": [
                       "from": 1352452201,
                       "to": 1353057001
           "auth": "038e1d7b1735c6a5436ee9eae095879e",
           "id": 1


           "jsonrpc": "2.0",
           "result": {
               "2": [
                       "from": 1352452201,
                       "to": 1353057001,
                       "sla": 97.046296296296,
                       "okTime": 586936,
                       "problemTime": 17864,
                       "downtimeTime": 0
           "id": 1


CService::getSla() in ui/include/classes/api/services/CService.php.