| Support |
In order to serve our diverse customer base most efficiently we offer a full range of Zabbix professional services including:
- integration and implementation
- enhanced customized development and bespoke programming
- technical and consultative support
Our main goal is to provide responsive, dependable, quality support to resolve any issues regarding installation, operation and use of Zabbix, therefore we offer four commercial support tiers with full access to the Zabbix Support System, which ensures online messaging for prompt and easy communication between customers and our technical specialists.
| | Bronze | Silver | Gold | Platinum | Enterprise |
|---|
| Software |
| Pre-compiled Software | No | Yes | Yes | Yes | Yes |
| Custom Zabbix builds | No | No | Option* | Option* | Yes |
| Distributed Monitoring |
| Zabbix Server (Node) | | | Yes+discounts | 2nd x free + discounts | Unlimited |
| Zabbix Proxy | | | Option* | Option* | Unlimited |
| Problem Resolution Support |
| Number of Incidents | 4 | 8 | Unlimited | Unlimited | Unlimited |
| WEB Access | Yes | Yes | Yes | Yes | Yes |
| Phone Access | No | 8x5(M-F) | 8x5(M-F) | 24x7 | 24x7 |
| Max Initial Response | 2 b. days | 8 hours | 4 hours | 4 hours | 4 hours |
| Emergency Response | | | | 90 min | 90 min |
| Consultative Support |
| Remote Troubleshooting | No | No | Yes | Yes | Yes |
| Performance Tuning | No | No | Option* | Yes | Yes |
| Account Management |
| Technical Account Manager | No | No | Option* | Option* | Yes |
| Onsite Visits | No | No | Option* | Option* | Yes |
| Environment Reviews | No | No | Option* | Option* | Yes |
| Additional benefits |
| Zabbix professional Training | No | No | Discount | Discount | Yes (for5) |
| Upgrade to the latest version | No | No | Discount | Discount | Yes |
| Sponsored development priority | No | No | No | No | Yes |
| Annual cost |
| | Contact Sales |
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