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dpsantos
10-05-2005, 17:44
Can anyone give me a brief explanation on the Status calculation algorithm option in the SLA's?
Alexei
10-05-2005, 18:51
Very very briefly:

If all child triggers and services of your service are in OK state, then the service is OK as well. Otherwise, the service has problems.

SLA% = 100*<OK time>/(<OK time> + <Problem time>)
dpsantos
10-05-2005, 19:24
More important is where does the unknown triggers stuff goes in that equation?????