Technical Support

While Zabbix availability and performance monitoring solution is released under open source license, here at Zabbix we understand that the key element of true enterprise-class software for a corporate customer is the availability of professional on-time technical support.

Zabbix offers to its customers 5 different support tiers. From simple, per-incident based support plans up to complex support tiers that include remote troubleshooting, version upgrade, on-site training and on-site consulting; we believe every company will find a support level that meets its requirements.

Monitored devices and metrics
Unlimited
Phone call support
Included
Number of incidents
8
Support availability
8 x 5
Initial response time
1 days
Emergency response time
Not available
Support contacts
1
Supported Zabbix servers
Priced per server
Support for Zabbix Proxy
Not available
Legal entities covered
1
Monitored devices and metrics
Unlimited
Phone call support
Included
Number of incidents
Unlimited
Support availability
8 x 5
Initial response time
4 hours
Emergency response time
Not available
Support contacts
2
Supported Zabbix servers
Priced per server
Support for Zabbix Proxy
Priced per proxy
Legal entities covered
1

Platinum

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Monitored devices and metrics
Unlimited
Phone call support
Included
Number of incidents
Unlimited
Support availability
24 x 7
Initial response time
4 hours
Emergency response time
90 minutes
Support contacts
3
Supported Zabbix servers
Priced per server
Support for Zabbix Proxy
Priced per proxy
Legal entities covered
1
Best value

Enterprise

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Monitored devices and metrics
Unlimited
Phone call support
Included
Number of incidents
Unlimited
Support availability
24 x 7
Initial response time
4 hours
Emergency response time
90 minutes
Support contacts
7
Supported Zabbix servers
Unlimited
Support for Zabbix Proxy
Unlimited
Legal entities covered
1

Global I

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Monitored devices and metrics
Unlimited
Phone call support
Included
Number of incidents
Unlimited
Support availability
24 x 7
Initial response time
2 hours
Emergency response time
60 minutes
Support contacts
20
Supported Zabbix servers
Unlimited
Support for Zabbix Proxy
Unlimited
Legal entities covered
5
Silver Platinum Platinum Enterprise Global I
Remote troubleshooting
Performance Tuning
Pre-compiled Zabbix agents for specific platforms
Environment Review
Assigned primary account manager
Upgrade to the latest version performed by Zabbix Team
Monthly progress meetings
On-site visit
× 2
Online Zabbix Certified User training
× 3
On-site Zabbix Certified Specialist & Professional training session
× 2
On-site Zabbix Certified Expert training
Man-days of Integration and Development Teams
20 days
Zabbix Summit tickets
× 3

Not sure which support plan is right for you?

Contact sales

Your Benefits

  • Gets access to the team of Zabbix experts that know every little bit of the source code and have extensive experience in solving a variety of issues that customers are facing every day.
  • Receive assurance that no matter how complex the issue is, Zabbix support engineers will find a solution.

Supported Languages

While English is the default language of support team, we may also provide support in Japanese, Russian and Latvian. If you require support provided to your organization in another language, please let us know.

Prices

The actual cost of support tier depends on the number of Zabbix servers and Zabbix proxies that require support, as well as on the complexity of customer environment. To get a quick price estimate for desired support tier, please complete Request a Quote form.

Purchase Technical Support

Purchasing technical support is made easy:
  1. Request a quote.
  2. Confirm your order by e-mail or PO.
  3. Accept Terms & Conditions by paying invoice.
  4. Start using Zabbix Support.

Communication Channels

The main goal of technical support service is to provide responsive, dependable, quality support to resolve any issues regarding installation, operation and use of Zabbix.

Highly rated by tech community worldwide

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