If you are an MSP searching for MSP Technical support options,
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24x7 support Please find below more information on our support tiers and request a quote for the one which suits you.
Best Value Enterprise
|Monitored devices and metrics||Unlimited||Unlimited||Unlimited||Unlimited||Unlimited|
|Phone and web support|
|Number of support cases||8||Unlimited||Unlimited||Unlimited||Unlimited|
|Support availability||8 x 5||8 x 5||24 x 7||24 x 7||24 x 7|
|Initial response time||Up to 1 day||Up to 4 hours||Up to 4 hours||Up to 4 hours||Up to 2 hours|
|Emergency response time||Up to 90 minutes||Up to 90 minutes||Up to 60 minutes|
|Supported Zabbix servers||Limited to 1||Priced per server||Priced per server||Unlimited||Unlimited|
|Support for Zabbix Proxy||Priced per proxy||Priced per proxy||Unlimited||Unlimited|
|Support native HA||Optional||Optional|
|Legal entities covered||1||1||1||1||5|
|Assigned Technical Account Manager||2 hours per month||4 hours per month|
|Upgrades by Zabbix team|
|On-site visit / remote consultancy up to 5 business days||1 visit of up to 5 business days||2 visits of up to 5 business days|
|Zabbix Certified User training sessions||1 session for up to 50 students per session (50 max)||3 sessions for up to 50 students per session (150 max)|
|Zabbix Certified Specialist and Professional training sessions||1 session for up to 5 students per session (5 students max)||2 sessions for up to 10 students per session (20 students max)|
|Zabbix Certified Expert training for 5 students|
|20 Integration and Development days|
|3 Zabbix Summit full tickets|
|Request a quote||Request a quote||Request a quote||Request a quote||Request a quote|
If you are an MSP searching for MSP Technical support options,
“Very good supplier, always answers with great agility, objective and ready to solve the problems encountered with the tool.”
“With the help of Zabbix, our SLA is close to 99.997% (2018)”
“For monitoring your large system Zabbix can be your first choice.”
“Installing and implementing zabbix is very easy, with a minimum of knowledge you can do it. We use zabbix to monitor cellular networks and servers, so far it has been very stable.”
“It's a robust monitoring software and very intuitive. The deploy is faster than other monitoring software and have a lot of complements for cover a wide variety of software, hardware, services that are currently used in the market and that grows daily.”
“I would say that Zabbix is an open source monitoring software tool for various IT components, including networks, servers, virtual machines and cloud services. That it is a tool of great quality and with great security.”
“Zabbix is a system that allows you to conduct a comprehensive monitoring of servers, network devices and virtual machines, analyze the load and productivity of equipment.”
“Zabbix is a fascinating robust tool for monitoring and correlation events, this is the proper solution for networks and applications. Zabbix will save much of your time and effort. This product is very wonderful to create your monitoring tool cheaply and safely.”
“1. Eхсellent fleхіbіlіty аnd соnfіgurаbіlіty оf the system. 2. Crоss-рlаtfоrm! The аbіlіty tо mоnіtоr аll аvаіlаble орerаtіng systems. 3. Gооd dосumentаtіоn. 4. The орen sоurсe соde!”
“For me zabbix is the most complete software for network monitoring in the free and pay version.”
“We use the program for monitoring cellular networks, so far it has been very stable for us.”
“Small and big telecommunications companies should use Zabbix as their main solution for monitoring no doubt.”
“Really robust server processes, light weight agents and infinite customization options. Mature code.”
“The new Zabbix 4.0 has significantly enhanced the dashboard and other graphical widget.”
“Zabbix offers brilliant visualization and informing capabilities based on the collected data. That’s why Zabbix can be considered an ideal tool for scaling and modeling”
“Zabbix is helping in to monitor the Application and Network. The best thing I like in it is the flexible dashboard which can be configure according to the need of the administrator.”
“We are using Zabbix for more than 10 years and we are very happy.”
“I find Zabbix incredibly useful if you want a clean UI that lets you monitor absolutely anything that you could possibly imagine.”
“Zabbix is a network monitoring tool that allows us to monitor the performance and availability of all services from applications involved in the network, to the numerous equipment that are interconnected to it, such as servers, hosts, switches, routers and many others.”
“Scaling in Zabbix works quite well: with proper tuning, it can withstand 6000 knots. The openness of the source code provides freedom and security.”
“We mоnіtоr servers wіth the аgent, SNMP devісes, JMX endроіnts аnd REST web APIs. We nоw nо lоnger hаve tо раy fоr оur mоnіtоrіng sоlutіоn.”
“We use Zabbix organization-wide to monitor several environments in AWS.”
Not sure how to monitor a metric? Maybe you want to optimize your alerting logic? A team of Zabbix experts is on standby 24/7/365 to assist you with configuring and troubleshooting your Zabbix environment.
Rest assured that with a Zabbix support subscription, Zabbix support engineers will come up with a solution - no matter how complex your request.
Purchasing a technical support subscription is easy - just follow the steps below:
English is the default language of the support team, but Zabbix and its partners can also provide support in Latvian, Russian, Japanese, Chinese, Italian, French, German, Polish, Thai, Swedish, and a host of other languages.
If you require support provided to your organization in another language, please let us know.
To get a quick price estimate for your chosen support subscription, please complete the quote request form:Request a quote
Zabbix Support System is the primary support delivery channel, available online to all support customers. This platform utilizes online messaging for prompt and easy communication between customers and our technical specialists.
Phone support services may be accessed by customers with all support tiers.
Email can be used to communicate with Zabbix support in an emergency situation. All information will be automatically entered into the support system to keep track of customer issues and resolutions.
On-site visits by lead technical engineers are included with the Enterprise and Global I support tiers only.