Technical Support Subscriptions

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Have a look at additional information on our technical support subsciptions and request a quote for the one that best fits your needs.

Zabbix Support




Best Value Enterprise

Global I

Monitored devices and metrics Unlimited Unlimited Unlimited Unlimited Unlimited
Phone and web support
Number of support cases 8 Unlimited Unlimited Unlimited Unlimited
Support availability 8 x 5 8 x 5 24 x 7 24 x 7 24 x 7
Initial response time Up to 1 day Up to 4 hours Up to 4 hours Up to 4 hours Up to 2 hours
Emergency response time Up to 90 minutes Up to 90 minutes Up to 60 minutes
Support contacts 1 2 3 7 20
Supported Zabbix servers Limited to 1 Priced per server Priced per server Unlimited Unlimited
Support for Zabbix Proxy Priced per proxy Priced per proxy Unlimited Unlimited
Support for Native HA Optional Optional
Legal entities covered 1 1 1 1 5
Remote troubleshooting
Performance tuning
Environment review
Assigned Technical Account Manager  2 hours per month  4 hours per month 
Upgrades by Zabbix team 
On-site visit / remote consultancy up to 5 business days 1 visit of up to 5 business days  2 visits of up to 5 business days 
Zabbix Certified User training sessions  1 session for up to 50 students per session (50 max)  3 sessions for up to 50 students per session (150 max)
Zabbix Certified Specialist and Professional training sessions 1 session for up to 5 students per session (5 students max)  2 sessions for up to 10 students per session (20 students max) 
Zabbix Certified Expert training for 5 students
20 Integration and Development days 
3 Zabbix Summit full tickets
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If you are an MSP searching for MSP technical support subscriptions, please follow this link:

MSP support page


95.7% of resolved support tickets receive positive reviews!

Your benefits

Not sure how to monitor a metric? Maybe you want to optimize your alerting logic? A team of Zabbix experts is on standby 24/7/365 to assist you with configuring and troubleshooting your Zabbix environment.

Rest assured that with a Zabbix technical support subscription, Zabbix support engineers will come up with a solution - no matter how complex your request.

Signing up

Purchasing a technical support subscription is easy - just follow the steps below:

  1. Request a quote
  2. Confirm your order by email or PO
  3. Accept the terms and conditions by paying the invoice
  4. Get started using your support subscription
Terms and conditions

Supported languages

English is the default language of the support team, but Zabbix and its partners can also provide support in Latvian, Russian, Japanese, Chinese, Italian, French, German, Polish, Thai, Swedish, and a host of other languages.

If you require support provided to your organization in another language, please let us know.


To get a quick price estimate for your chosen technical support subscription, please complete the quote request form:

Request a quote

Communication channels

The Zabbix Support System is the primary support delivery channel, available online to all support customers. This platform utilizes online messaging for prompt and easy communication between customers and our technical specialists.

Phone support services may be accessed by customers with all support tiers.

Email can be used to communicate with Zabbix support in an emergency situation. All information will be automatically entered into the support system to keep track of customer issues and resolutions.

On-site visits by lead technical engineers are included with the Enterprise and Global I support tiers only.

Not sure which support subscription is right for you?

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Zabbix is highly rated by tech communities worldwide

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