Technical Support

While Zabbix availability and performance monitoring solution is released under open source license, here at Zabbix we understand that the key element of true enterprise-class software for a corporate customer is the availability of professional on-time technical support.

Zabbix offers to its customers 5 different support tiers. From simple, per-incident based support plans up to complex support tiers that include remote troubleshooting, version upgrade, on-site training and on-site consulting; we believe every company will find a support level that meets its requirements.

Number of incidents
4
Support contact
1
Support availability (hr x d)
8 x 5
Guaranteed response times *
2 days
Phone technical support
No
Number of incidents
8
Support contact
1
Support availability (hr x d)
8 x 5
Guaranteed response times *
1 day
Phone technical support
Yes
Number of incidents
Unlimited
Support contact
2
Support availability (hr x d)
8 x 5
Guaranteed response times *
4 hours
Phone technical support
Yes

Platinum

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Number of incidents
Unlimited
Support contact
3
Support availability (hr x d)
24 x 7
Guaranteed response times *
4 hours
Phone technical support
Yes

Enterprise

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Number of incidents
Unlimited
Support contact
5+
Support availability (hr x d)
24 x 7
Guaranteed response times *
4 hours
Phone technical support
Yes
Gold Platinum Enterprise
Remote Troubleshooting
Distributed monitoring with Zabbix Proxy
Unlimited
Emergency response within 90 minutes
Performance Tuning
Pre-compiled software according to customer request
Assigned primary support contact
On-site visit **
On-site professional training ***
Upgrade to the latest version by Zabbix
Environment Reviews
Custom Zabbix builds
Sponsored development priority
  • * While we offer specific timeframes within our support service level guarantees, every effort will be made to respond more quickly when resources are available.
  • ** One 5 business day visit to a customer office by a leading consultant of Zabbix, which may be used to receive consultations, perform tuning of Zabbix installation, deliver additional training etc.
  • *** Zabbix Certified Specialist and Zabbix Certified Professional training at a customer location for up to 5 customer's employees. According to a customer request a standard program can be adjusted to cover topics selected by a customer.

Not sure which support plan is right for you?

Contact sales

Your Benefits

  • Gets access to the team of Zabbix experts that know every little bit of the source code and have extensive experience in solving a variety of issues that customers are facing every day.
  • Receive assurance that no matter how complex the issue is, Zabbix support engineers will find a solution.

Supported Languages

While English is the default language of support team, we may also provide support in Japanese, Russian and Latvian. If you require support provided to your organization in another language, please let us know.

Prices

The actual cost of support tier depends on the number of Zabbix servers and Zabbix proxies that require support, as well as on the complexity of customer environment. To get a quick price estimate for desired support tier, please complete Request a Quote form.

Purchase Technical Support

Purchasing technical support is made easy:
  1. Request a quote.
  2. Confirm your order by e-mail or PO.
  3. Accept Terms & Conditions by paying invoice.
  4. Start using Zabbix Support.

Communication Channels

The main goal of technical support service is to provide responsive, dependable, quality support to resolve any issues regarding installation, operation and use of Zabbix.

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