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  • MikeBerry
    Junior Member
    • May 2023
    • 1

    #1

    Unhandled exception... Crashing...

    HI

    Installed Zabbix server a few weeks ago, and installed agents on 20+ Linux and Windows vm's. Some of the windows servers are showing data in Zabbix but showing errors in the logs. Others were working but are now showing errors in the logs and the zabbix agent keeps shutting down. I have installed Zabbix 6.4.2 and Windows 2019 Server.

    The first error is... (There are lots of these errors but the vm is actually showing data in zabbix)

    6020:20230525:150221.192 ================================
    6020:20230525:150221.208 Unhandled exception 6ba detected at 0x00007FFC5E6E49B9. Crashing ...
    6020:20230525:150221.209 ====== Fatal information: ======
    6020:20230525:150221.210 Program counter: 0x5e6e49b9
    6020:20230525:150221.212 === Registers: ===
    6020:20230525:150221.213 r8 = 7ffc00000000 = 140720308486144 = 140720308486144
    6020:20230525:150221.214 r9 = 1176b58 = 18312024 = 18312024
    6020:20230525:150221.215 r10 = 0 = 0 = 0
    6020:20230525:150221.216 r11 = 23ab498 = 37401752 = 37401752
    6020:20230525:150221.217 r12 = 23abd40 = 37403968 = 37403968
    6020:20230525:150221.218 r13 = 0 = 0 = 0
    6020:20230525:150221.219 r14 = 0 = 0 = 0
    6020:20230525:150221.220 r15 = 6ba = 1722 = 1722
    6020:20230525:150221.221 rdi = 7ffc457bb018 = 140721474220056 = 140721474220056
    6020:20230525:150221.221 rsi = 2c9acf0 = 46771440 = 46771440
    6020:20230525:150221.222 rbp = 5 = 5 = 5
    6020:20230525:150221.223 rbx = 6ba = 1722 = 1722
    6020:20230525:150221.224 rdx = 116a140 = 18260288 = 18260288
    6020:20230525:150221.224 rax = 7ffc6267c188 = 140721959453064 = 140721959453064
    6020:20230525:150221.225 rcx = 23ab498 = 37401752 = 37401752
    6020:20230525:150221.226 rsp = 23ab900 = 37402880 = 37402880
    6020:20230525:150221.226 efl = 206 = 518 = 518
    6020:20230525:150221.227 csgsfs = 332b5300 = 858477312 = 858477312
    6020:20230525:150221.228 === Backtrace: ===
    6020:20230525:150221.323 26: C:\Program Files\Zabbix Agent\zabbix_agentd.exe(RaiseException+0x69) [0x5e6e49b9]
    6020:20230525:150221.324 25: C:\Program Files\Zabbix Agent\zabbix_agentd.exe(RpcRaiseException+0x50) [0x5fefa270]
    6020:20230525:150221.324 24: C:\Program Files\Zabbix Agent\zabbix_agentd.exe(RpcRaiseException+0x14) [0x5fefa234]
    6020:20230525:150221.325 23: C:\Program Files\Zabbix Agent\zabbix_agentd.exe(NdrClientCall3+0x1a7d) [0x5ff683dd]
    6020:20230525:150221.326 22: C:\Program Files\Zabbix Agent\zabbix_agentd.exe(NdrClientCall3+0xf1) [0x5ff66a51]
    6020:20230525:150221.327 21: C:\Program Files\Zabbix Agent\zabbix_agentd.exe(I_BrowserQueryStatistics+0 x3c) [0x457b275c]
    6020:20230525:150221.328 20: C:\Program Files\Zabbix Agent\zabbix_agentd.exe(CloseNetSvcsObject+0x12cd) [0x4ecf253d]
    6020:20230525:150221.329 19: C:\Program Files\Zabbix Agent\zabbix_agentd.exe(CollectNetSvcsObjectData+0 x112) [0x4ecf1212]
    6020:20230525:150221.330 18: C:\Program Files\Zabbix Agent\zabbix_agentd.exe(InitiateShutdownW+0x7ce) [0x62488eae]
    6020:20230525:150221.330 17: C:\Program Files\Zabbix Agent\zabbix_agentd.exe(InitiateShutdownW+0x551) [0x62488c31]
    6020:20230525:150221.331 16: C:\Program Files\Zabbix Agent\zabbix_agentd.exe(SaferIdentifyLevel+0x397c) [0x6247f84c]
    6020:20230525:150221.331 15: C:\Program Files\Zabbix Agent\zabbix_agentd.exe(PerfRegQueryValue+0x31) [0x624802a1]
    6020:20230525:150221.332 14: C:\Program Files\Zabbix Agent\zabbix_agentd.exe(UnsubscribeFeatureUsageFlu sh+0xc06) [0x5e740f76]
    6020:20230525:150221.332 13: C:\Program Files\Zabbix Agent\zabbix_agentd.exe(RegQueryValueExW+0x108) [0x5e6c7df8]
    6020:20230525:150221.333 12: C:\Program Files\Zabbix Agent\zabbix_agentd.exe(PdhCollectQueryData+0x16c9 ) [0x59f36979]
    6020:20230525:150221.334 11: C:\Program Files\Zabbix Agent\zabbix_agentd.exe(PdhAddCounterW+0x884) [0x59f33db4]
    6020:20230525:150221.334 10: C:\Program Files\Zabbix Agent\zabbix_agentd.exe(PdhVerifySQLDBW+0xecdf) [0x59f636af]
    6020:20230525:150221.335 9: C:\Program Files\Zabbix Agent\zabbix_agentd.exe(PdhEnumObjectsHW+0x173) [0x59f669d3]
    6020:20230525:150221.336 8: C:\Program Files\Zabbix Agent\zabbix_agentd.exe(PdhEnumObjectsW+0x16a) [0x59f66b9a]
    6020:20230525:150221.336 7: C:\Program Files\Zabbix Agent\zabbix_agentd.exe() [0x400ac9d5]
    6020:20230525:150221.337 6: C:\Program Files\Zabbix Agent\zabbix_agentd.exe() [0x4009295b]
    6020:20230525:150221.338 5: C:\Program Files\Zabbix Agent\zabbix_agentd.exe() [0x4009a9c3]
    6020:20230525:150221.339 4: C:\Program Files\Zabbix Agent\zabbix_agentd.exe() [0x400a630d]
    6020:20230525:150221.340 3: C:\Program Files\Zabbix Agent\zabbix_agentd.exe() [0x400a61bc]
    6020:20230525:150221.340 2: C:\Program Files\Zabbix Agent\zabbix_agentd.exe() [0x402216b4]
    6020:20230525:150221.341 1: C:\Program Files\Zabbix Agent\zabbix_agentd.exe(BaseThreadInitThunk+0x14) [0x5f997ac4]
    6020:20230525:150221.342 0: C:\Program Files\Zabbix Agent\zabbix_agentd.exe(RtlUserThreadStart+0x21) [0x6267a351]
    6020:20230525:150221.343 ================================


    The second error is... (This vm works for an hour showing data in zabbix but then the zabbix agent stops)

    13948:20230525:121243.802 ================================
    13948:20230525:121244.072 agent #0 started [main process]
    11736:20230525:121244.075 agent Home started [collector]
    2200:20230525:121244.077 agent Forum started[listener #1]
    2252:20230525:121244.080 agent #3 started[listener #2]
    11908:20230525:121244.082 agent #4 started[listener #3]
    408:20230525:121244.083 agent #5 started [active checks #1]
    408:20230525:121245.105 Unable to connect to [127.0.0.1]:10051 [cannot connect to [[127.0.0.1]:10051]: Connection refused.]
    408:20230525:121245.107 Unable to send heartbeat message to [127.0.0.1]:10051 [cannot connect to [[127.0.0.1]:10051]: Connection refused.]
    408:20230525:121246.136 Unable to connect to [127.0.0.1]:10051 [cannot connect to [[127.0.0.1]:10051]: Connection refused.]
    408:20230525:121246.137 Active check configuration update started to fail
    2252:20230525:124206.778 Unhandled exception c0000005 detected at 0x00007FFA206F0FDC. Crashing ...
    2252:20230525:124206.781 ====== Fatal information: ======
    2252:20230525:124206.783 Program counter: 0x206f0fdc
    2252:20230525:124206.785 === Registers: ===
    2252:20230525:124206.788 r8 = 2d6ca20 = 47630880 = 47630880
    2252:20230525:124206.790 r9 = 396e628 = 60220968 = 60220968
    2252:20230525:124206.792 r10 = 7ffa2a29a930 = 140712425924912 = 140712425924912
    2252:20230525:124206.794 r11 = fffff00000000000 = 18446726481523507200 = -17592186044416
    2252:20230525:124206.796 r12 = 28 = 40 = 40
    2252:20230525:124206.797 r13 = 4546710 = 72640272 = 72640272
    2252:20230525:124206.799 r14 = 306e930 = 50784560 = 50784560
    2252:20230525:124206.801 r15 = 2e = 46 = 46
    2252:20230525:124206.802 rdi = dfe0 = 57312 = 57312
    2252:20230525:124206.804 rsi = 2d6ca20 = 47630880 = 47630880
    2252:20230525:124206.805 rbp = 7ffa2a22ae30 = 140712425467440 = 140712425467440
    2252:20230525:124206.807 rbx = 2d6ca20 = 47630880 = 47630880
    2252:20230525:124206.808 rdx = 7ffa2a22ae30 = 140712425467440 = 140712425467440
    2252:20230525:124206.809 rax = 101a593bd5f569d0 = 1160337967528896976 = 1160337967528896976
    2252:20230525:124206.810 rcx = dfe0 = 57312 = 57312
    2252:20230525:124206.812 rsp = 2d6c160 = 47628640 = 47628640
    2252:20230525:124206.813 efl = 10202 = 66050 = 66050
    2252:20230525:124206.814 csgsfs = 332b5300 = 858477312 = 858477312
    2252:20230525:124206.815 === Backtrace: ===
    2252:20230525:124206.897 27: C:\Program Files\Zabbix Agent\zabbix_agentd.exe(CUnkInternal::QueryInterfa ce+0x2c) [0x206f0fdc]
    2252:20230525:124206.898 26: C:\Program Files\Zabbix Agent\zabbix_agentd.exe(DllGetClassObject+0xa7) [0x1c6ea787]
    2252:20230525:124206.899 25: C:\Program Files\Zabbix Agent\zabbix_agentd.exe(DcomChannelSetHResult+0x1b 1) [0x2a05aee1]
    2252:20230525:124206.900 24: C:\Program Files\Zabbix Agent\zabbix_agentd.exe(RoActivateInstance+0x10e4) [0x29ffd294]
    2252:20230525:124206.901 23: C:\Program Files\Zabbix Agent\zabbix_agentd.exe(DllGetClassObject+0x1667) [0x2a019bc7]
    2252:20230525:124206.902 22: C:\Program Files\Zabbix Agent\zabbix_agentd.exe(DllGetClassObject+0x74eb) [0x2a01fa4b]
    2252:20230525:124206.903 21: C:\Program Files\Zabbix Agent\zabbix_agentd.exe(CoUnmarshalInterface+0x592 9) [0x2a028e59]
    2252:20230525:124206.904 20: C:\Program Files\Zabbix Agent\zabbix_agentd.exe(CoUnmarshalInterface+0x626 2) [0x2a029792]
    2252:20230525:124206.906 19: C:\Program Files\Zabbix Agent\zabbix_agentd.exe(CoUnmarshalInterface+0x911 0) [0x2a02c640]
    2252:20230525:124206.907 18: C:\Program Files\Zabbix Agent\zabbix_agentd.exe(CoUnmarshalInterface+0x483 ) [0x2a0239b3]
    2252:20230525:124206.909 17: C:\Program Files\Zabbix Agent\zabbix_agentd.exe(CoTaskMemAlloc+0x1103) [0x2a0585e3]
    2252:20230525:124206.911 16: C:\Program Files\Zabbix Agent\zabbix_agentd.exe(NdrPointerUnmarshall+0x139 ) [0x284c87b9]
    2252:20230525:124206.914 15: C:\Program Files\Zabbix Agent\zabbix_agentd.exe(NdrPointerUnmarshall+0x389 ) [0x284c8a09]
    2252:20230525:124206.916 14: C:\Program Files\Zabbix Agent\zabbix_agentd.exe(NdrTypeSize+0x913) [0x284cdfa3]
    2252:20230525:124206.916 13: C:\Program Files\Zabbix Agent\zabbix_agentd.exe(NdrpClientCall2+0x475) [0x284b1485]
    2252:20230525:124206.917 12: C:\Program Files\Zabbix Agent\zabbix_agentd.exe(CoTaskMemFree+0x287) [0x2a054357]
    2252:20230525:124206.918 11: C:\Program Files\Zabbix Agent\zabbix_agentd.exe(ObjectStublessClient32+0xf c32) [0x2a0e35a2]
    2252:20230525:124206.919 10: C:\Program Files\Zabbix Agent\zabbix_agentd.exe() [0x1de41c31]
    2252:20230525:124206.920 9: C:\Program Files\Zabbix Agent\zabbix_agentd.exe() [0x1de415b6]
    2252:20230525:124206.920 8: C:\Program Files\Zabbix Agent\zabbix_agentd.exe() [0x40099357]
    2252:20230525:124206.921 7: C:\Program Files\Zabbix Agent\zabbix_agentd.exe() [0x400990e5]
    2252:20230525:124206.922 6: C:\Program Files\Zabbix Agent\zabbix_agentd.exe() [0x4009cfc1]
    2252:20230525:124206.923 5: C:\Program Files\Zabbix Agent\zabbix_agentd.exe() [0x4009a953]
    2252:20230525:124206.923 4: C:\Program Files\Zabbix Agent\zabbix_agentd.exe() [0x400a629d]
    2252:20230525:124206.924 3: C:\Program Files\Zabbix Agent\zabbix_agentd.exe() [0x400a614c]
    2252:20230525:124206.925 2: C:\Program Files\Zabbix Agent\zabbix_agentd.exe() [0x40221644]
    2252:20230525:124206.926 1: C:\Program Files\Zabbix Agent\zabbix_agentd.exe(BaseThreadInitThunk+0x14) [0x2a5b7ac4]
    2252:20230525:124206.926 0: C:\Program Files\Zabbix Agent\zabbix_agentd.exe(RtlUserThreadStart+0x21) [0x2a76a351]
    2252:20230525:124206.930 ================================​
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