Monitoring Jira SD Server: "Object or attribute not found: com.atlassian.jira:type="

[marianogedisman]

Zabbix 7.0 running on an OpenSuse Leap 15.6 GCP VM.
Jira Server 10.0.0 in the same environment (different host)

I've installed the `zabbix-java-gateway` and configured it accordingly, as well as the JMX option in Jira and configured the (test) username and password on files, nevertheless, the Jira machine (java gateway) does not seem to understand Zabbix Server's requests. I've read a bit online and found something about the quotation could be causing trouble? I am not sure what else could be going on though.

2024-10-14 02:43:47.030 [pool-2-thread-1] DEBUG c.z.gateway.BinaryProtocolSpeaker - received the following data in request: {"request":"java gateway jmx","username":"monitorRole","password":"QED","jm x_endpoint":"service:jmx:rmi:///jndi/rmi://10.194.0.4:12345/jmxrmi","keys":["jmx[\"com.atlassian.jira:type=metrics,category00=http, category01=connection,category02=pool,category03=n umActive,name=value\",Value]","jmx[\"com.atlassian.jira:type=metrics,category00=mail, category01=queue,category02=numEmailsSentPerMin,na me=value\",Value]","jmx[\"com.atlassian.jira:type=metrics,category00=mail, category01=queue,category02=numItems,name=value\", Value]","jmx[\"com.atlassian.jira:type=metrics,category00=mail, category01=queue,category02=numErrors,name=value\" ,Value]","jmx[\"com.atlassian.jira:type=metrics,category00=mail, category01=queue,category02=numItemsProcessedPerMi n,name=value\",Value]","jmx[\"com.atlassian.jira:type=metrics,category00=db,ca tegory01=connection,category02=latency,name=value\ ",Value]","jmx[\"com.atlassian.jira:type=entity.customfields.tota l\",Value]","jmx[\"com.atlassian.jira:type=metrics,category00=http, category01=connection,category02=pool,category03=n umIdle,name=value\",Value]","jmx[\"com.atlassian.jira:type=metrics,category00=http, category01=connection,category02=sessions,category 03=active,name=value\",Value]","jmx[\"com.atlassian.jira:type=metrics,category00=http, category01=requests,name=value\",Value]","jmx[\"com.atlassian.jira:type=metrics,category00=db,ca tegory01=connection,category02=pool,category03=num Active,name=value\",Value]","jmx[\"com.atlassian.jira:type=entity.filters.total\",V alue]","jmx[\"com.atlassian.jira:name=BasicDataSource,connecti onpool=connections\",NumActive]","jmx[\"com.atlassian.jira:type=entity.versions.total\", Value]","jmx[\"com.atlassian.jira:type=db.reads\",invocation\\. count]","jmx[\"com.atlassian.jira:type=issue.search.count\",Val ue]","jmx[\"com.atlassian.jira:type=issue.updated.count\",Va lue]","jmx[\"com.atlassian.jira:type=db.writes\",invocation\\ .count]","jmx.discovery[attributes,\"com.atlassian.jira:type=jira.license\ "]","jmx[\"com.atlassian.jira:type=entity.attachments.total \",Value]","jmx[\"com.atlassian.jira:type=entity.issues.total\",Va lue]","jmx[\"com.atlassian.jira:type=entity.components.total\ ",Value]","jmx[\"com.atlassian.jira:type=quicksearch.concurrent.s earch\",Value]","jmx[\"com.atlassian.jira:name=BasicDataSource,connecti onpool=connections\",MaxTotal]","jmx[\"com.atlassian.jira:type=metrics,category00=mail, category01=queue,category02=jobRunning,name=value\ ",Value]","jmx[\"com.atlassian.jira:type=metrics,category00=db,ca tegory01=connection,category02=pool,category03=num Idle,name=value\",Value]","jmx[\"com.atlassian.jira:type=metrics,category00=db,ca tegory01=connection,category02=state,name=value\", Value]","jmx[\"com.atlassian.jira:type=issue.created.count\",Va lue]"]}

2024-10-14 02:43:47.038 [pool-2-thread-1] DEBUG com.zabbix.gateway.SocketProcessor - RMI SSL hint cache cleanup is scheduled on 1728960187437, now is: 1728873827034

2024-10-14 02:43:47.039 [pool-2-thread-1] DEBUG com.zabbix.gateway.SocketProcessor - dispatched request to class com.zabbix.gateway.JMXItemChecker

2024-10-14 02:43:47.040 [pool-2-thread-1] DEBUG c.z.g.ZabbixJMXConnectorFactory - connecting to JMX agent at 'service:jmx:rmi:///jndi/rmi://10.194.0.4:12345/jmxrmi'

2024-10-14 02:43:47.098 [pool-2-thread-1] DEBUG com.zabbix.gateway.JMXItemChecker - using RMI SSL for /jndi/rmi://10.194.0.4:12345/jmxrmi: false

2024-10-14 02:43:47.099 [pool-2-thread-1] DEBUG com.zabbix.gateway.ItemChecker - getting value for item 'jmx["com.atlassian.jira:type=metrics,category00=http,c ategory01=connection,category02=pool,category03=nu mActive,name=value",Value]'

2024-10-14 02:43:47.100 [pool-2-thread-1] DEBUG com.zabbix.gateway.JMXItemChecker - obtaining [com.atlassian.jira:type=metrics,category00=http,ca tegory01=connection,category02=pool,category03=num Active,name=value] [Value] []

2024-10-14 02:43:47.111 [pool-2-thread-1] DEBUG com.zabbix.gateway.ItemChecker - caught exception for item 'jmx["com.atlassian.jira:type=metrics,category00=http,c ategory01=connection,category02=pool,category03=nu mActive,name=value",Value]'

com.zabbix.gateway.ZabbixException: Object or attribute not found: com.atlassian.jira:type=metrics,category00=http,ca tegory01=connection,category02=pool,category03=num Active,name=value

at com.zabbix.gateway.JMXItemChecker.getStringValue(J MXItemChecker.java:234)

at com.zabbix.gateway.ItemChecker.getJSONValue(ItemCh ecker.java:87)

at com.zabbix.gateway.JMXItemChecker.getValues(JMXIte mChecker.java:141)

at com.zabbix.gateway.SocketProcessor.run(SocketProce ssor.java:76)

at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker( ThreadPoolExecutor.java:1136)

at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run (ThreadPoolExecutor.java:635)

at java.base/java.lang.Thread.run(Thread.java:840)

2024-10-14 02:43:47.111 [pool-2-thread-1] DEBUG com.zabbix.gateway.ItemChecker - getting value for item 'jmx["com.atlassian.jira:type=metrics,category00=mail,c ategory01=queue,category02=numEmailsSentPerMin,nam e=value",Value]'

2024-10-14 02:43:47.112 [pool-2-thread-1] DEBUG com.zabbix.gateway.JMXItemChecker - obtaining [com.atlassian.jira:type=metrics,category00=mail,ca tegory01=queue,category02=numEmailsSentPerMin,name =value] [Value] []

2024-10-14 02:43:47.116 [pool-2-thread-1] DEBUG com.zabbix.gateway.ItemChecker - caught exception for item 'jmx["com.atlassian.jira:type=metrics,category00=mail,c ategory01=queue,category02=numEmailsSentPerMin,nam e=value",Value]'

com.zabbix.gateway.ZabbixException: Object or attribute not found: com.atlassian.jira:type=metrics,category00=mail,ca tegory01=queue,category02=numEmailsSentPerMin,name =value