We have an action that creates tickets in our Jira ServiceDesk instance using a slightly modified version of the Out-of-the-box media type webhook. This works as expected, and as a result a tag called 'jira_requestkey' is added to the event, with the value matching the Jira ticket reference. This action has no recovery operations.
We wish to create a separate action which includes just a single recovery operation. This operation makes use of the value of the jira_requestkey tag associated with the event.
If this second action has a condition based on trigger severity (as per below) it gets executed as expected when the problem returns to an OK state. The recovery operation successfully uses the value of the jira_requestkey tag.
However, if the action has a condition based on the event tag being present, such as below, it is not even executed:
The documentation specifically states that event tags can be used in conditions so why doesn't the latter action not work if that same tag can be successfully referenced within that action's operations? This was tested in v7.2.5.
We wish to create a separate action which includes just a single recovery operation. This operation makes use of the value of the jira_requestkey tag associated with the event.
If this second action has a condition based on trigger severity (as per below) it gets executed as expected when the problem returns to an OK state. The recovery operation successfully uses the value of the jira_requestkey tag.
However, if the action has a condition based on the event tag being present, such as below, it is not even executed:
The documentation specifically states that event tags can be used in conditions so why doesn't the latter action not work if that same tag can be successfully referenced within that action's operations? This was tested in v7.2.5.