IT Services always at 100%

[banderas20]

Hello!

I've succesfully configured some items, triggers and actions. Now I want to deal with IT Services.

Here's what I do:

1. I configure a first and simple IT Service, linked to a trigger.
2. I check the option "calculate SLA".
3. I add a period within which I am located.
4. I force the trigger to activate.
5. I do see the trigger going to "problem" status.
6. BUT the IT service ALWAYS remains at 100%.

What am I doing wrong?

[richlv]

while this is a bit old thread, one thing to note - check the severity of your trigger. unfortunately, currently zabbix ignores triggers with severities "not classified" and "information" when calculating sla