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ZABBIX Partners / |
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Partnership Program |
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ZABBIX Partnership Program is created to support businesses that sell, service and support ZABBIX monitoring software and/or build solutions on its base. We distinguish Resellers and two categories of Partners:
- Resellers
Resellers are organizations that engage in the promotion and re-sale of ZABBIX services (support, integration and implementation, customized development works, training products and consultancy) sourcing their resale from ZABBIX SIA.
- Certified Partners
Certified Partners are member companies that deliver professional and dependable ZABBIX services (support, integration, implementation and consultancy) and re-sell customized development works and training products to customers worldwide.
- Premium Partners
Premium Partners are member companies that deliver professional and dependable ZABBIX services (support, integration, implementation and consultancy), re-sell customized development works, engage in the resale and/or delivery of ZABBIX training products including public and private training sessions to customers worldwide and/or develop and certify their applications to work on the basis/with ZABBIX software.
Full packages of benefits and support options for each category are indicated in the comparison table below:
| | Reseller | Certified Partner | Premium Partner |
| Core Benefits |
| Resell ZABBIX support and services | Yes | Yes | Yes |
| Discounts on services provided by ZABBIX | Yes | Yes | Yes |
| Discounts on ZABBIX support prices for re-sale | 20% | | |
| Free customer support | | Yes | Yes |
| Discounts on services provided by ZABBIX (for internal use and not for resale) | | 5% | 20% |
| Authorization to deliver customer support backed by ZABBIX | | Yes | Yes |
| Technical problem resolution support | | Yes | Yes |
| Authorization to deliver ZABBIX training products | | | Yes |
| Sales and Marketing Support |
| ZABBIX Newsletter | Yes | Yes | Yes |
| Co-marketing opportunities | Yes | Yes | Yes |
| Marketing collaterals | Yes | Yes | Yes |
| First notification for participation to ZABBIX events | | Yes | Yes |
| Partner logo and brief company information on ZABBIX homepage | Yes | Yes | Yes |
| Authorization to use ZABBIX logo | Yes | Yes | Yes |
| Product Support |
| Early product and roadmap plan notification | | Yes | Yes |
| Product and roadmap plans discussion | | Yes | Yes |
| Problem Resolution Support |
| Problem resolution and consultancy cases (including bug fixes) | | 30 | Unlimited |
| Resolution of development/non-production issues | | | Unlimited |
| Contact type | Email | email, phone, Support System | email, phone, Support System |
| Contact time | 8x5 (M-F) | 8x5 (M-F) | 24x7 |
| Regular response time | No guarantees | 8 hours | 4 hours |
| Response time in emergency cases | No guarantees | 8 hours | 90 min |
| Requirements |
| ZABBIX Certified Specialist | | 1+ | 2+ |
| Dedicated ZABBIX support line | | Yes | Yes |
| ZABBIX Partnership Agreement | Yes | Yes | Yes |
| ZABBIX Partner Program Fees | €499 | €4950 | €14850 |
We have no strict restrictions regarding kinds of organizations entering the Partnership Program, but we would really welcome Hardware and Software Resellers, System Integrators or Technology Consultancy companies.
To enrol in the Partnership Program you are welcome to contact us by completing the Contact Us form or emailing sales@zabbix.com.
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Partnership Program