The key element of every serious software business is the availability of knowledgeable and responsive Technical and Advice Maintenance.
Zabbix offers 5 levels of annual Support: Bronze, Silver, Gold, Platinum and Enterprise, which can meet quite a wide range of needs. We provide support via telephone, web and email to make use of Zabbix trouble-free. This is also an opportunity for us to demonstrate the level of our professionalism that customers can expect after the installation.
Affordable and effective Annual Maintenance agreements with a wide choice of features on top of Free Support
Main details:
- Software incl. pre-compilation for Silver Tier
- Documentation
- Technical Alert and Update Advisors
- Self Help Support
- Online Problem Resolution for a limited number of accidents per year provided via email, web and also telephone during business hours for Silver only.
- Limited response time up to 8 hours
For more information or to purchase a maintenance or submit an online Maintenance Renewal request, please don't hesitate to contact us via email sales@zabbix.com or phone (Europe) +371 6 778 4742, Toll-Free (USA) 1-877-4-Zabbix
Professional and customer specific needs oriented service. In addition to what included into Silver Agreement Gold Tier provides 8x5 Telephone Support for critical issues on unlimited base, remote trouble shooting and optional technical account management.
Main details:
- Software incl. pre-compilation
- Custom Zabbix builds (on request)
- Documentation
- Technical Alert and Update Advisors
- Self Help Support
- Online Problem Resolution for a unlimited number of accidents per year via email, web and telephone 8x5
- Usual response time is limited up to 4 hours
- Standard Remote Troubleshooting
- Performance Tuning (available as an option)
- Assigned Technical Account Manager (available as an option)
- Scheduled Onsite Visits (available as an option)
- Scheduled Environment Review (available as an option)
For more information or to purchase a maintenance or submit an online Maintenance Renewal request, please don't hesitate to contact us via email sales@zabbix.com or phone (Europe) +371 6 778 4742, Toll-Free (USA) 1-877-4-Zabbix
This premium-class service is designed for demanding customers who request not a standard level to software maintenance but flexible and focused approach to their needs. We believe that the terms of this specific service is one of the best which money can buy.
Main details
- Software incl. pre-compilation
- Custom Zabbix builds (on request)
- Documentation
- Technical Alert and Update Advisors
- Self Help Support
- Online Problem Resolution for a unlimited number of accidents per year via email, web and telephone 24x7
- Usual response time is limited up to 4 hours and emergency response time is limited up 90 minutes (!)
- Standard Remote Troubleshooting
- Standard Performance Tuning
- Assigned Technical Account Manager (available as an option)
- Scheduled Onsite Visits (available as an option)
- Scheduled Environment Review (available as an option)
For more information or to purchase a maintenance or submit an online Maintenance Renewal request, please don't hesitate to contact us via email sales@zabbix.com or phone (Europe) +371 6 778 4742, Toll-Free (USA) 1-877-4-Zabbix
The Enterprise-class support tier is for companies with large environments. It includes full service with even Zabbix training for customer`s Zabbix system administrators. It was designed with the idea that customer after purchasing it won't need to worry about monitoring anymore at all. You'll receive absolute 24/7 care from our support specialists who will keep your system not just up and running, but as efficient and up-to-date for your business as possible.
Main details
- Software incl. pre-compilation
- Custom Zabbix builds (on request)
- Documentation
- Technical Alert and Update Advisors
- Self Help Support
- Online Problem Resolution for a unlimited number of accidents per year via email, web and telephone 24x7
- Usual response time is limited up to 4 hours and emergency response time is limited up 90 minutes (!)
- Standard Remote Troubleshooting
- Standard Performance Tuning
- Assigned Technical Account Manager
- Scheduled Onsite Visits
- Scheduled Environment Review
- On-site Zabbix professional training for 5 employees
- Upgrade to the latest version upon it's release
- Ordered sponsored development will be a priority
For more information or to purchase a maintenance or submit an online Maintenance Renewal request, please don't hesitate to contact us via email sales@zabbix.com or phone (Europe) +371 6 778 4742, Toll-Free (USA) 1-877-4-Zabbix
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