SLA Explanation / Example

[Robert Wagnon]

Still doesn't work

I guessed a similar instruction set as the one listed, I've performed the listed instructions exactly, and experimented with the system.

However, the SLA values never drop below 100%.

I've used a Web Slow trigger on the response time of a Web Step. I set the trigger to 1 second and determined that 50% of the time, we are slower than 1 second. The trigger constantly flips (ON/OFF), but the SLA is 100%.

Hm....

Any suggestions?

[Aly]

Check this thread...

[banderas20]

I have hammered on it for around 8 hours, creating IT Services, linking them to Triggers, everything, and no matter what I do, I can't get the SLA it's reporting to drop below 100%....

Edit: OK, I finally got it to drop below 100% by using soft links instead of hard. I still don't know what the difference is (perhaps someone could explain it to me). It seems to be accurately reporting SLA now, however, it would be great to have a small explaination of it.

I also found a bug (I think) in IT Service setup (affecting 1.0 and alpha 1.1): If you set an IT Service to MIN algorithm, you can't edit it again. When you try to edit it, the Algorithm field shows up blank (doesn't populate from the database), and you can no longer update the entry. You have to delete it and start over.

But the matter is, ¿how do I set up soft links in a lowest level IT Service, (linked to a trigger)?

Thanks in advance!

[wilfrik2003]

The issue I am having is ...
How can i configure the SLA such that each zabbix user can only see the sla of the group that he has access to. i have about 8 users with limited access to the group assigned to them and i dont want them to see the SLA of other users except thiers...how can i add this restriction.

your help would be appreciated.

[missourispartan]

No Trigger Dropdown

Hey guys,

I know this is an old thread, but I'm at a complete loss.

I'm using the Zabbix 2.4.1 appliance and it's not displaying a Triggers dropdown as mentioned in the steps above. I'm not sure at all how to configure an IT service for monitoring in this version. When I go to add a dependency, it says "no IT services found". I'm monitoring uptime with ICMP ping on EVERYTHING.

How do you configure IT Services and SLA in version 2.4??

Help!!

[Atsushi]

In the Dependencies tab you set the already created IT service.
Not trigger.

IT services can be set in a tree by setting the dependency.

If all of the plurality of servers you want to assess whether that was normal,
and then register it first define the parent service.
If you click on the name of the service, you will be able to select "Add child".
You set a trigger that want to evaluate the child services.

If the SLA also want to show it will check the "Calculate SLA, acceptable SLA".

Manual:

https://www.zabbix.com/documentation/2.4/manual/it_services