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  • wazza
    Junior Member
    • Jun 2008
    • 4

    #1

    Triggers, Actions, Notifications & Severity...

    Hey all,

    I'm having a problem with this. I've setup Zabbix, and get it monitoring things, and so far so good. I've even been able to setup a few proxies, and that side of things all seems to be working.

    Now, I'm trying to get notifications working correctly. I setup a few hosts, using the Template_Windows, which includes a trigger for "Low free disk space on ww-rdp volume c:", which is exactly what I wanted. I made a copy of this trigger, and created it as a new one "Less than 100MB free disk space on host1 volume c:".

    Without, setting up anything else, I see that I (Admin), gets a "default" email every time the trigger occurs. I think I've worked this out the fact that the trigger has a severity of "Average", and the Admin user, is set to get emails for all severities.

    However, I want to stop this. I want to setup a specific Action, so that this trigger, will send an email to a specific user etc.

    I setup the Action as follows:-

    Name: Low C: Space
    Event Source: Triggers
    Default Subject: Low Space: {HOSTNAME}
    Message: {HOSTNAME}, is low, {{HOSTNAME}:{TRIGGER.KEY}.last(0)}

    Conditions:- (AND)
    A: Trigger = "Less than 100MB free disk space on host1 volume c:"
    B: Trigger value = "PROBLEM"

    Action: Send an email to a specific user.

    PROBLEM: I get the the message, only if the user I'm sending the message too, has email with a "Use if severity" includes "Average" which is the severity of the trigger.

    The issue is, I specifically want to send this message to the user, regardless of the severity. (As in, severity is not a condition of the action, only the Trigger Name, and last value of the trigger key are.)

    Additionally, I still get a message through to Admin, because he has a "Use if severity" = Average.

    It's almost like there is a default action for all triggers, which is to notify users if trigger.severity = user.severity.

    The questions is:-

    1. How do I stop the default sending of notifications, based one severity, or at the very least stop it from generating default notifications / trigger.

    2. How do I get it to generate a notification regardless of what the user's severity level is set to?

    Thanks in advance,

    Warren

    PS: Sorry for the long message, but I've hunted around and I can't seem to find anything quite like what I'm talking about.
  • wazza
    Junior Member
    • Jun 2008
    • 4

    #2
    Oooppss...

    Seems I was having problems because there was an action that had one conditional that matched every trigger...

    All made sense once I worked it out.

    Thanks,

    Warren

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