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Recovery messages not processing the recovery template

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  • nmail_uk
    Member
    • May 2009
    • 65

    #1

    Recovery messages not processing the recovery template

    I have a slight issue with 1.6.4. I've got a generic action template set up to e-mail our support team which uses a different template for a problem and a recovery.

    However when the trigger returns to OK, the recovery template is not used and the "problem" template is still sent out.

    Also in the "escalation history" macro, the "problem started" line's time/date is set to when the problem was resolved, not when it was first noticed.

    Is this a bug?
  • nmail_uk
    Member
    • May 2009
    • 65

    #2
    Interestingly since I turned off the recovery template, I got some alerts the other day which used my old recovery template to indicate a problem, even though the recovery template was turned off!

    Anyone else noticed weird behaviour like this?

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