Ad Widget

Collapse

ticketing, inventoring and reporting with zabbix or 3d party tools

Collapse
X
 
  • Time
  • Show
Clear All
new posts
  • gospodin.horoshiy
    Senior Member
    • Sep 2008
    • 272

    #1

    ticketing, inventoring and reporting with zabbix or 3d party tools

    Hi, I just would like to start this thread discussion if I may:

    Because zabbix is monitoring tools first of all, are there any chances that new areas would be implemented one day?

    1) Inventoring.
    It exists in zabbix, but how many of you use it?

    Great next step would be If zabbix agent could fill some of these automaticaly, like hostname, OS version, hardware specs, ethernet macs, ip addresses, dnses, software list etc.

    Another idea here I would really like: increase maximum update interval from 1day(86400) to something bigger. Or event set update interval to once or when changed.

    This would increase the inventoring potential of zabbix, I think, as extra stuff can be collected using UserParamaters, like
    motherboard model (dmidecode can be used),
    display model(WinAuditu.exe can be used in Win32)
    and many other things can be colected as with 3d party tools or scripts that way.

    Yes, that would be listed in Latest Data, but still, collected seldomly, it can count as inventoring

    What do you think of that?

    Meanwhile, how do you guys inventory your hosts now? We are growing everyday and I'm afraid that one day I would be lost Extra problem here that we don't have one huge LAN, our hosts are geographically scattered.

    (That's why I love zabbix proxies and zabbix active check)

    2)Reporting is another domain that could be improved

    The main thing here is that zabbix is capable of collecting lots and lots of information and fire many triggers. Thing is, I(and many would agree, I think) don't want to be interrupted or disctracted with sms or email containing some single warning in logfile, CPU being high for a bit and so on. But I DO want to know about them, just not the next second it happens. So what If those minor buzzes can be collected all together in one daily email report? Yes, I do believe you can see this info in Events of zabbix console.
    However, you can only get there in dozen of clicks where in other hand your scheduled daily report pops to your mailbox automatically, you need to read it and thats all.

    The mailbox is that what you check all the time. You can't miss whats going on zabbix this way, minor or major. And you don't need to click your way through to see whats up today. Do you agree?

    Also, including graphs in mail messages would be great idea, so again, I can see hardware utilization for every 1,7,30days even its not critical - I won't miss it.

    Meanwhile, I use JasperReports to create daily mail reports. They contain all critical errros in eventlogs during the past day so I can examing them all at once. I'm testing splunk also in a free time.

    And how do you create reports?


    3) and Ticketing is completely different thing I agree, the only thing I dream of is that I could attach all my issues or tickets to hosts or hosts group. This way I wouldn't need to create all my hosts two times in Zabbix and Ticketing system and also would be able to see all my Latest Data, Info and Issues on one page. Yes, I'm really all-in-one fan.
    Currently, we keep track of our tickets using completely diffent web-hosted app. And also I hate it

    What application do you use for Ticketing and Knowledge base?

    Please share opinions
    Zbx 2.0.4 on Debian and MYSQL5 on Ubuntu Server 64bit 8.04,
    200+ Win Agents, 50+ Linux Agents, 150+ Network Devices
  • zabbix_zen
    Senior Member
    • Jul 2009
    • 426

    #2
    1) Inventoring
    .....fill some of these automaticaly, like hostname, OS version, hardware specs, ethernet macs, ip addresses, dnses
    Well.. I've stopped putting much thought into it some time after my first Zabbix installation but this isn't far fetched, part of this installation wouldn't be so hard to auto-collect after the Server recognizes its agents or monitored devices and would really simplify any Admin life, only the software list part would be trickier.

    customization of
    update interval
    - I also agree on that

    our hosts are geographically scattered.

    (That's why I love zabbix proxies and zabbix active check)
    Consider yourself lucky not having Clients that don't allow Zabbix Agents installation, argg

    So what If those minor buzzes can be collected all together in one daily email report?
    Hmm I kind of did this to help our escalated team for the Christmas time so they would have a grasp of everything that was going on in all our clients servers.
    It was needed customization of the make_latest_issues function in include/blocks.inc.php for the intended Host_Groups
    I've grown a Python script to periodically call it(10min),
    sort the results,
    group them into clients,
    HTML-tag them into colored by Severity table cells so they could be sent to an Exchange Mailbox.


    including graphs in mail messages
    Also agree, I recall a thread about automatically sending zabbix screens as images to users without having to log in
    (just saved it to Read later, still haven't divedinto it)


    (use php and gd module, to create images of the pages that can then be sent via email.)


    3) Ticketing
    They're Remedy here. No integration with Zabbix so far.

    Comment

    • bee
      Senior Member
      • Jun 2007
      • 133

      #3
      Originally posted by zabbix_zen
      They're Remedy here. No integration with Zabbix so far.
      I create "auto-ticket" to Unicenter Service Management via email. For certain event, ZABBIX will sent alert via email to USM to auto-create ticket problem.

      Comment

      Working...