Users and groups

[bashman]

Hi,

I want to make this hierarchy for users:

1. Operator with Zabbix User permissions.
2. Admin with Zabbix Admin permissions.
3. Responsible with Zabbix User permissions.

Then I want to make this hierarchy for groups:

Group1 --> User1 (Operator), User2 (Operator), User3 (Admin), User4 (Admin).
Group2 --> User5 (Operator), User6 (Operator), User3 (Admin), User4 (Admin).
...

The idea is, the Operators get the alerts and the Admin get the unsolved alerts (let's say after an hour of an unresolved problem).

Is it possible?,

Thanks.

[richlv]

not sure i completely understood the scheme, but it should be possible by using escalations.
add immediate operation for operators, and after an hour - for admins. admins will only receive message if problem is still unresolved after one hour.
you can also add a condition to only notify if the problem is unacknowledged.

do not forget to add "trigger value = problem" condition when enabling escalations

[bashman]

That's exactly what I wanted, thank you very much richlv.