Emails on Acknowledged Actions

[cbidwell]

Would somebody please explain to me how to send out an email after an alert has been acknowledged? Something that would state that it has been acknowledged by which user...etc.

[ufocek]

Hi,

In Action you must enable a escalation, then in action operation create a new condition and add Event acknowledged = ACK

[cbidwell]

I get exactly what you're saying, but what about the steps? Take a look at this screenshot... each of those action operations has (Event acknowledged = "Not Ack"). Do I create duplicate rules for each of those, only have (Event acknowledged = "Ack") with a non-default ACK message?

[ufocek]

I get exactly what you're saying, but what about the steps? Take a look at this screenshot... each of those action operations has (Event acknowledged = "Not Ack"). Do I create duplicate rules for each of those, only have (Event acknowledged = "Ack") with a non-default ACK message?

In the next step, for example: 11-21(steps) you set the condition "Event acknowledged = Ack" and if someone does not respond to an event, this step is omitted in the escalation.

[untergeek]

Have you verified that this works? I haven't been able to get Zabbix to ever send an "ACKNOWLEDGED" type email using that as a criteria.

Wouldn't this also result in multiple ACKNOWLEDGED responses? I mean, you can't just put a blanket "always send on every step" message for ACKNOWLEDGED alerts unless you want to receive them every time the period time interval has been reached.

[cbidwell]

Okay! I finally got this to work!!! I can't believe it. I wish there were more clearer instructions in the manual for this.

I created duplicate actions for my NOT-ACKs to ACKS....here is another screenshot: (TURN OFF DEFAULT MESSAGE, AND PUT SOMETHING IN THERE THAT FIRES WHEN A MESSAGE IS ACKNOWLEDGED.)

Hope this helps.

[untergeek]

But you're proving my point here. In the example as you have it, you'll receive up to 9 messages stating that the problem has been acknowledged. You have steps 1-10. Presuming that the event gets acknowledged immediately after the first message you'll receive an acknowledge message for each of the next 9 steps.

This works, but it's not what I would call a solution. What we have repeatedly asked for is a true acknowledge solution where we receive a single "Acknowledged" message when someone acks the problem, then blissful silence.

[cbidwell]

I humbly agree...Make due I suppose.

[cbidwell]

Okay, so after working with this further and in trying to figure out how to configure this so that it only sends out ONE message of an acknowledgement and no more. I thought that I'd be able to create an Action Operation like I have listed below: (But it doesn't even run if I ack a message)

[untergeek]

Yep. You've hit the same wall we hit in our tests.

Hopefully the Zabbix guys figure out a way to make this work.