Configure an action

[jacasper]

Hi good morning again,
as you can see I'm having several problems while configuring all the issues that I need working in Zabbix.

This time is about how can I make so that Zabbix sends me notifications via e-mail when a trigger shots an alert with severity = 'average', 'warning' or disaster.


I have configured it like this but it is not working:

First of all we have created a new mail box in the exchange server.
for ex. zabbix@domain.com

Then I created a media type like:

Name EMAIL
Type email
SMTP server 172.16.xx.xx
SMTP helo domain.com
SMTP email [email protected]



Next step was to configure an action and this is how I proceeded:

Action
Nombre Warning-disaster
Origen del evento Iniciadores
Enable escalations (Unchecked)
Default subject {HOSTNAME} {TRIGGER.NAME}: {STATUS}
Default message Date: {DATE} Time: {TIME} Hostname: {HOSTNAME} IP: {IPADDRESS} Severity: {TRIGGER.SEVERITY} Last Key: {{HOSTNAME}:{TRIGGER.KEY}.last(0)} Preview Key: {{HOSTNAME}:{TRIGGER.KEY}.prev(0)}
Recovery message Unchecked
Estado Activado


Action conditions
Gravedad del iniciador igual que Media
Gravedad del iniciador igual que Alta
Gravedad del iniciador igual que Critica

The last thing I did was to configure an action operation:

Operación a realizar Enviar un mensaje
Enviar mensaje a Un grupo de usuarios Zabbix administrators
Send only to EMAIL (which is the name of my media type)
Default message Unchecked
Título {HOSTNAME} {TRIGGER.NAME}: {STATUS}
Mensaje {TRIGGER.NAME}: {STATUS}


Of course I have a user member of Zabbix administrators configured like this:

Alias Admin
Nombre Zabbix
Apellido Administrator
Contraseña (A button is shown saying 'Cambiar contraseña')
Grupos Zabbix administratos

Idioma Español (SP)
Theme System Default
Auto-login Unchecked
Auto-logout (min 90 seconds) Unchecked
Refrescar (en segundos) 30
Rows per page 50
URL (después de iniciar sesión)
Medio
EMAIL [email protected] 1-7,00:00-23:59; NIWAHD Activado


That's all the information I'm able to give you. Hope you can help.

Many thanks!!

[Ori0n]

Just a couple thoughts -

Are you sure your Exchange server doesn't require SMTP authentication?

Have you checked to make sure the trigger is actually entering a PROBLEM state?

Do the last two columns in the "Last 20 issues" table on the Dashboard tell you anything interesting for the host in question?

[goly]

I have configured it like this but it is not working:

First of all we have created a new mail box in the exchange server.
for ex. zabbix@domain.com

Then I created a media type like:

Name EMAIL
Type email
SMTP server 172.16.xx.xx
SMTP helo domain.com
SMTP email [email protected]
(...)

As Ori0n wrote - check if there are no problems with sending emails through your exchange server. You may simply use telnet to do this:
telnet 172.16.xx.xx 25
You should see a welcome message, ie:
220 amnesiac.domain.com ESMPT Server
Send helo/ehlo message:
helo domain.com
Then set From/To addresses using SMTP protocol. For each command you should see "250 OK" response code:
MAIL FROM: [email protected]
250 2.1.0 Ok
RCPT TO: [email protected]
250 2.1.5 Ok
If you have received good responses to the commands above, you can type in a test message. End with a line containing single dot (".")
DATA
this is a test
.
250 2.0.0 Ok: queuedYou should see that the message has been accepted to delivery by SMTP server. Now you can close the SMPT session:
QUIT


Regards
--
KG