headache with e-mail notification

[wikisb]

Hi all!!
i'm having a headache at the time of sending mails to the admin or whoever is in charge of the problems when the trigger fires.
i have looked around and i found this thread link.
what i want to do is when a trigger fires, an e-mail has to be sent to the administrator every 4 hours, not every minute like it is happening right now. because if you have 14 known problems .... receiving 14 e-mails each minute it is pissing me off, i would prefer receiving them every 4 hours.
any help would be appreciated.
thanks

[ro_yoshioka]

Hi,

You have two ways to be notified. One of them is in trigger screen, there are a field called "Event Generation" there are 2 options normal and Normal + multiples problems event. If you select the second one, you will be notified according with your "item interval" every time the item receive a problem you will be notified.
The second option (wich I preffer) in "actions" screen, when you are configuring the actions there are a field "Period", its in seconds so if you want to be notified every 4 hours you have to put 14400.

Any doubt please ask.

[wikisb]

Hi ro_yoshioka
my original action had set the period time to 14400, but even then i received every 120 seconds an e-mail & it was because i had the trigger set with "Normal + multiples problems event" and as you said i changed to "normal" and now all works fine.
thanks alot for your help.

[Axilla]

instead of continuously sending e-mails for alarms that you're aware of why not add notification unless Acknowledged.. then once you acknowledge the alarm escalations stop.

[wikisb]

hi Axilla
thanks for replying. it would be the most efficient thing to do what you proposed, but i was told to send the triggers every 4 hours because the colleague who receives the e-mails is not familiar with zabbix and in case of an hypothetical case that he acknowledges the alarm he may forget, instead sending the e-mails every 4 hours he will not forget.
Thanks!!