Action doesn't start

[ortz]

Hi all,

I'm having a big problem that I can't explain.
For some reason some of my servers don't run the action even though the trigger is same as other servers.
Nothing is disabled, configuration is the same...

Action row from Configuration > Actions:

http://s10.postimage.org/ro96nf12v/Action.png

Action expanded (Action):

http://s10.postimage.org/g0f4svbxz/Action1.png

Action expanded (Conditions):

http://s10.postimage.org/ld3z6zzuf/Action2.png

Action expanded (Operations):

http://s10.postimage.org/m56n6741j/Action3.png

Triggers that worked:

http://s10.postimage.org/tz78rlbuf/T...ded_Worked.png

http://s10.postimage.org/ud8kr6vxz/Trigger_Worked.png

Trigger that didn't work (see - in Action):

http://s17.postimage.org/d67psjoul/Triggers.png

As you can see from the actions, all that is not in maintenance, and trigger state problem and don't have the trigger name "No data received" should run the action... unfortunately that doesn't work...

I'm tried many things and non worked... does anyone has any idea what to do next ?

Few points:
- All servers are enabled, same goes for items, triggers and actions.
- The trigger does show as problem, only the action doesn't take place (I don't receive mail cause of this)

Sorry for the un-linked links... I'm limited...

Thanks!

[mbsit]

Hi,
I don't remember where I read this, but there are limitation that severity Information and Not classified are not send.
Let's higher the severity to Warning and check again...

Best,
Grzegorz

https://www.mbs-it.pl

[ortz]

Hi,
I don't remember where I read this, but there are limitation that severity Information and Not classified are not send.
Let's higher the severity to Warning and check again...

Best,
Grzegorz
www.mbs-it.pl

hi and thank you for the quick response.
that is not the case here... the triggers I showed are examples only... also average and critical are not starting the action...

[mbsit]

Check if the user has RW permision to this host.

[ortz]

Check if the user has RW permision to this host.

Thank you!!!

It was that, the user was not allowed to read from one host group, which made this problem...

[mbsit]

So, I'm happy.

Good description = fast solution.

Bests,
Grzegorz

--
Wdrożenia, usługi IT - Warszawa

https://www.mbs-it.pl