text on problem but text and email on recovery

[storm]

Hi,

I have an action setup to send an email and text to my phone when agent is unreachable and both should receive a recovery message but I only get a text message when the problem starts but both get the recovery message. What could be the cause of me not getting an email from the initial problem?

Thanks,
Mike

[storm]

BTW, this only seems to be an issue in Windows Server. This does not happen in Linux or Solaris.