I work in a call center type business and we use an Asterisk based phone system (rebranded with other features). From the control panel, we can set certain people to have their inbound calls recorded automatically. When an incoming call is recorded, it is saved as a .WAV file in a folder on the asterisk server. The issue we are having is sometimes the users disappear from the "Agents to Record" list on the web control panel and we don't know it until a manager goes back to try and review some calls.
The calls are placed in a folder with the current date, and all start with "user-etxnumber". What I need to know is if there are no recordings for an extension for say 48 hours. I would somehow have to tell Zabbix the list of extensions to check for, and it would have to track the last time a file for that extension was created.
Sounds kinda tough, but thought I would ask.
Thanks!
The calls are placed in a folder with the current date, and all start with "user-etxnumber". What I need to know is if there are no recordings for an extension for say 48 hours. I would somehow have to tell Zabbix the list of extensions to check for, and it would have to track the last time a file for that extension was created.
Sounds kinda tough, but thought I would ask.
Thanks!
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