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Why is recovery message sent?

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  • GeneBean
    Junior Member
    • Jan 2012
    • 21

    #1

    Why is recovery message sent?

    The web check that is related to this action was only in a problem state for 2 minutes. The group in step 2 was not sent a notice of the problem (which is what I wanted) but they are being sent the OK message. Why is this and how can I change it? If an issue is resolved before the escalation then it doesn't make sense to notify the escalation group it is OK... or so it seems to me. Thanks!

    Code:
    Steps	Details                                          Start in	Duration (sec)
    1	Send message to users: rxxxxxxs                  Immediately	1800
    1	Send message to user groups: ITS Web Admins      Immediately	1800
    2	Send message to user groups: ITS Administration  00:30:00  	Default
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