Zabbix 3.4 <-> Zammad 2.3.0 interface

[Knutowskie]

Hey,

i am quite new to the both systems and want to know some basic stuff i guess. My company plans to use those tools and i am now responsible for researching and testing. We do want to have an high automation grade.

I've already set up mail notifications from zabbix and those work pretty good. Zammad creates a ticket for every mail. But there are limitations using mail as interface.
Once a problem is acknowledged or gone, zabbix could send another mail, but Zammad would create just a new ticket.

I do not know how to tell zabbix the ticket id of zammad so it's in the mailsubject of further outgoing mails.

So both systems support a json API, but is there any interface ready to use? Or do i have to write something on my own? Last option is maybe not possible due to time&money limitations for this project.

I would appreciate your help or ideas on how to get this to run automatically.

cheers, Knutowskie

[Knutowskie]

Update: I am now into PHP inteface scripting. But there is one problem i can't solve: How do i get all active Problems as shown in the dashboard of zabbix? I used the code provided in the "get latest 20 issues"... But i want to have all active issues... What if there are more than 20 in a short time period?