As the title says, I'd like to setup an action to be triggered when an event is acknowledged or any subsequent notes are added to the acknowledgement. My goal is to have it fire an action script that sends info to my ticketing system and updates the ticket with the information from the acknowledgment.
The action script isn't the issue, the problem is that I cannot find a way for the action script to get triggered. It seems as if the most basic functionality of triggering an action when an event is acknowledged has been missing (though requested).
I do not understand why this functionality would be absent from an otherwise very good package. I am also unable to find a workaround (except for one that requires modification to acknow.php and was created for v2.0, and is used to fire emails, which I don't want).
If there is a method to do this that I am unaware of, please point me at the documentation. I would greatly appreciate it!
If there isn't, and someone knows why this functionality wasn't included, please let me know! I'm very curious.
Thank you!
The action script isn't the issue, the problem is that I cannot find a way for the action script to get triggered. It seems as if the most basic functionality of triggering an action when an event is acknowledged has been missing (though requested).
I do not understand why this functionality would be absent from an otherwise very good package. I am also unable to find a workaround (except for one that requires modification to acknow.php and was created for v2.0, and is used to fire emails, which I don't want).
If there is a method to do this that I am unaware of, please point me at the documentation. I would greatly appreciate it!
If there isn't, and someone knows why this functionality wasn't included, please let me know! I'm very curious.
Thank you!
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