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IT Services SLA breached --> Trigger

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  • acasari
    Junior Member
    • Jan 2014
    • 11

    #1

    IT Services SLA breached --> Trigger

    I would like to send a notification when a SLA for a given period (a Year) has been breached.

    Is there any way to do this?

    Thanks in advance.
  • dirckcopeland
    Member
    • Oct 2013
    • 50

    #2
    IT Services SLA breached --> Trigger

    acasari,
    It does not appear that you can do this. A similar question was raised in this post:


    and no one has answered. I've been researching the SLA configurations lately and I see no options to send an alert based on the SLA being in a specific state.

    However the SLA's are based on a trigger so you should put together an alert using the same logic you desire to consider your SLA out of compliance.

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