Monitoring ATM accessibility with Zabbix

[salem]

Hi everyone,
I'm new in the Zabbix users' community.
I have just installed Zabbix on a server in order to monitor our ATMs.
Zabbix can see my ATMs but I don't know how to do this :
Every ATM has to communicate to an external server in order to be online (so that customers can withdraw cash).
The communication between every ATM and the external server is made via Telnet/17216.
I would like to know how to do in order to implement this case so that Zabbix could get the informations about the connectivity of my ATMs.
Thank you for your answers.
Thank you for your help.

Regards

[sph919]

Zabbix can get data by the following,

• SNMP, IPMI
• Active / Passive modes

You'll need to set this up on the ATM. Do you know what os it's using? How to you admin it?

[salem]

Thank you for your reply.
The ATM is running Windows 7 pro. I manage it via the admin screen.
I was wondering there's a method to monitor (amount of tickets in every tape, connectivity to the external server) the ATM from network with Zabbix.
For example, if the ATM is on service (customers can withdraw cash), these commands should be successful :

1. telnet 10.9.60.10 17216
2. ping 10.9.60.10
3. ping 10.9.60.12

Is it possible to configure Zabbix server so that it show's the result of these 3 commands from the ATM?

If I have a way to configure this for a first step, it would be great.
After that, I'll have to configure Zabbix so that it could know the amount of tickets in every tape and alert users to fulfill empty tapes.

Regards,

[max.ch.88]

Do your ATMs have the static IP addresses? "Every ATM has to communicate to an external server" - what is this server? Is it collecting the telemetry of the ATMs?

[salem]

Hi,
Yes the ATMs have static IP addresses.
The external server is the regional server that every regional Bank ATM has to connect. This server checks availability of ATMs (via telnet/17216).

[max.ch.88]

I see two ways:
1. use items icmpping and net.tcp.service https://www.zabbix.com/documentation.../simple_checks
2. parse output of external server about ATMs. I suspect yours external servers have API or web interface with data about availability of ATMs.

[salem]

Hi,
Thank you for your reply and for the solution.
How can I implement this item?

Regards

[max.ch.88]

It depends on your choice. Either you use the items with type "simple check" or you use the items with type "zabbix trapper". For first variant - read documentation, for second - write scripts.
In both cases you need to create in the Zabbix interface the host for each ATM.