Zix 4 - Using Macros with Scripts

[ssalter]

I am having an issue passing Macro values to an external script and would greatly appreciate any insight that could be provided.

Config is as follows:
Template Item that measures memory % free
Trigger that created a HIGH alarm when free memory is less than 10%
Defined script that runs a PHP file to create a ticket in an ITSM system

Script configuration is as follows:
/usr/lib/zabbix/alertscripts/newticket.php "{HOST.NAME}" "{EVENT.NAME}" "{EVENT.ID}" "3"

File that is run by the script accepts variables as such
newticket.php <host> <title1> <eventid> <severity>
Where HOST maps to HOST.NAME, TITLE1 maps to EVENT.NAME, etc

Action defined to run the PHP script whenever a HIGH ticket is encountered

For some reason, only the HOST.NAME is passed to the php script by Zabbix, the other Marcos are passed as "EVENT.ID" instead of the actual Event ID numeric value

The PHP script runs on the xabbix host to communicate with an ITSM API for ticket creation. Manually running the script from the Zabbix command line where I manually input the values is fine. Letting the script auto fire based on the trigger or manually firing it from the Zabbix dashboard results in only the HOST.NAME macro value being passed to the script as stated above.

[brunohl]

Can you upload a screenshot of how it is configured in "Media Types" and in "Actions"?

[ssalter]

Attachments have been uploaded.

Interestingly when I look at the dashboard and click the host that is in alarm, I can manually execute "create_itop_ticket" script and it will resolve the Host Name from the Macro, but not the Event Name or the Event ID (I have been playing around with which of the parameters I want to use and have settled on these.

[ssalter]

Fixed a problem with the media type where I had the same parameter twice but it didn't resolve the overall issue. Updated screenshot attached.

[brunohl]

The thing is that I don't know if you have these variables in Media Types, I guess that maybe they're only available at your action. So If I were you I would do the following:

Media types
- Change your media types parameters to:
{HOST.NAME}
{HOST.SUBJECT}
{ALERT.MESSAGE}
3


In your action configuration I would invoke your scripts as a Message (and use those variables on subject and message):


I guess that this will work. Of course, you have to configure this media type to this user.