Hello there!
After I create a service associated with a trigger and with SLA option, I get 100% SLA though the trigger had significant problem time during the viewed period.
How could it be? Is SLA calculated only since the moment of service creation, ignoring earlier trigger history? Or maybe it is calculated with some delay?
After I create a service associated with a trigger and with SLA option, I get 100% SLA though the trigger had significant problem time during the viewed period.
How could it be? Is SLA calculated only since the moment of service creation, ignoring earlier trigger history? Or maybe it is calculated with some delay?
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