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Zabbix email alerts appearing as single line of text

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  • tomb
    Junior Member
    • Jul 2019
    • 3
    #1

    Zabbix email alerts appearing as single line of text

    Hi All,

    Having an issue with our Zabbix server.

    It's a recent clean install running 4.2.3 and we haven't modified anything however when we receive the problem and recovery alert emails they appear as a solid line of text rather than in a list format shown in the action viewer. I've attached two screenshots.

    The emails are being sent through our exchange server.

    Any help would be greatly appreciated.

    Thanks,
    Tom
    How the emails are received Alert template in the web UI
    2 Photos
    Tags: None
    • matt68
      Junior Member
      • Apr 2020
      • 2
      #2
      Did you ever get this resolved? I am having the same issue with mine.

        Comment

        • mattiasbrandt
          Junior Member
          • May 2020
          • 1
          #3
          Bump,
          I'm also experiencing the same with fresh install of Zabbix 4.4
          This looked and was fine on our old 3.2 installation.

          Any solution to this?

            Comment

            • Hamardaban
              Senior Member
              Zabbix Certified SpecialistZabbix Certified Professional
              • May 2019
              • 2713
              #4
              What message format is selected in the media type settings?
              Message format Select message format:
              HTML - send as HTML
              Plain text - send as plain text

                Comment

                • MagicLink
                  Junior Member
                  • Feb 2021
                  • 2
                  #5
                  Hi,

                  i have this issue with type of item "text". In latest data, content of a file is normal (space, breakline...). But in email (format HTML), it appears as a single line of text.
                  In Plain text, content is ok, but i'm interested in HTML format.

                  Latest data :
                  Click image for larger version Name: 2022-08-17 14 41 08.png Views: 0 Size: 8.4 KB ID: 449978

                  Email with format HTML :

                  Click image for larger version Name: 2022-08-17 14 45 04.png Views: 0 Size: 11.5 KB ID: 449979

                  Code HTML :
                  Code:
                  <html>
<body>
<p>
<b>Trigger Name :</b> {TRIGGER.NAME}
<br>
<b>Trigger Status : <font color="red">{TRIGGER.STATUS}</font></b>
<br>
<b>Trigger Severity :</b> {TRIGGER.SEVERITY}
<br>
<b>Event Time :</b> {EVENT.DATE} - {EVENT.TIME}
<br>
<b>Trigger Description :</b> {TRIGGER.DESCRIPTION}
<br>
<br>
<b>Host :</b> {HOST.NAME} ({HOST.IP})
<br>
<b>Host Location :</b> {INVENTORY.LOCATION}
<br>
<b>Host Group :</b> {TRIGGER.HOSTGROUP.NAME}
<br>
<b>Host Description :</b> {HOST.DESCRIPTION}
<br>
<br>
<b>Item Name :</b> <i>{ITEM.NAME}</i>
<br>
<b>Item Key :</b> <i>{ITEM.KEY}</i>
<br>
<b>Item Last Value : <font color="red"><i>{ITEM.LASTVALUE}</i></font></b>
<br>
<br>
</p>
</body>
</html>

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