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Escalation: notify after period of time

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  • iakonk
    Junior Member
    • May 2014
    • 5

    #1

    Escalation: notify after period of time

    Hello experts!
    According to zabbix v2.2 help: https://www.zabbix.com/documentation...on/escalations if I configure zabbix escalation as follows:
    Step duration : 18000
    1 - 0 Send message to user groups: Alert level 1 via all media Immediately Default
    2 Send message to user groups: Alert level 2 via all media 00:30:00 Default
    3 Send message to user groups: Alert level 3 via all media 01:00:00 Default

    I expect 1 notification immediately from zabbix to "Alert level 1", after 30 min ( 00:30:00) second notification to "Alert level 2" and after next 30 min (01:00:00) notification to "Alert level 3" group.

    Instead of this scenario zabbix sends notifications to "Alert level 1" every one minute.
    Could you please advise what is wrong.
    Thank you!
  • bagni
    Senior Member
    Zabbix Certified Specialist
    • Mar 2012
    • 164

    #2
    Hi,
    the first step must be:
    From 1
    To 1

    if you set To 0 you repeat this step, with frequency of step duration set within the step, until the condition is true.

    If you had set the step duration as 18000 and you have a notify every 60 seconds maybe you had check 'Multiple PROBLEM events generation' into trigger section used in action's condition.

    Comment

    • iakonk
      Junior Member
      • May 2014
      • 5

      #3
      after I changed action step: From 1 to 1 - issue still exists.

      Trigger section looks as follows:
      (A) Maintenance status not in maintenance
      (B) Trigger value = PROBLEM
      (C) Trigger severity >= High
      (D) Trigger name like Site is down

      I still receive notifications every 60 sec

      Comment

      • bagni
        Senior Member
        Zabbix Certified Specialist
        • Mar 2012
        • 164

        #4
        Multiple PROBLEM events generation?

        Comment

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