Not getting notifications for web scenarios

[adamshand]

Hello,

I'm running Zabbix 4.4 from the Ubuntu Docker image. I'm a relative newbie to Zabbix.

I have just noticed that I'm not getting notifications for any of the web scenarios (I am getting other notifications).

I've gone to "Configuration - Actions" and made sure that all severity levels are enabled for notifications, but that hasn't helped.

I've gone to "User Profile - Media" and made sure that all severity levels are enabled for notifications but that hasn't helped.

When I look at the web scenario's host, I don't see any triggers about web scenarios (for either the ones that notify correctly or the ones that don't).

I'm a bit stumped to figure out what else I might do.

Any other suggestions would be much appreciated.

Thanks,
Adam.

[tim.mooney]

Remember that "web scenarios" show in a different area from triggers. If you're looking at the list of hosts in the "Configuration->Hosts" screen, next to the host in question you should see columns for Applications, Items, Triggers, Graphs, Discover, and finally "Web". The web scenarios associated with that host are in that "Web" area.

I would start by verifying whether the Zabbix action was executed when the scenario last failed. That will tell you if the problem is with alert delivery (the action happened but the alert it generated never made it to you, for some reason) or whether the problem is with the action itself (the action never fired, possibly because one or more of its conditions wasn't true).

You can use the "Monitoring-Problems" area to review what past problems have happened, and there's a column there for "Actions", which shows what actions (if any) were taken. If there's nothing in that column, that probably means that no action matched.

[adamshand]

Hi Tim,

Thanks for the response, sorry for the slow reply. My original post was a little unclear.

I have a bunch of web scenarios configured. They all work fine in the web interface (if the scenario fails, the status changes as expected under "Monitoring - Web").

However I don't get email notifications for failed web scenarios (I do get email notifications when hosts fail, so it's not a delivery issue).

Under "Configuration - Actions"

• Under "Action" the only "Condition" I have is "Problem is not suppressed".
• Under "Operations" I have "Send message to users: adam (Adam Shand) via xxx.spack.org - Immediately - Default"

Do you have any suggestions about why I might be getting email notifications for everything except web scenarios?

Thanks,
Adam.