Fix *UNKNOWN* trigger status

[ivanni]

Hello,

I know why my triggers' status changed to *UNKNOWN*, because the history for my items is deleted every 7 days, the days passed, but the issues are still active and the triggers had no data to receive from the database (from here: click).

Okay, but now several hours have passed, new values are stored in the database, but in the section "Last 20 issues" on the dashboard there are still these *UNKNOWN* values. In mails I receive the same *UNKNOWN*.

Only on the "System status" screen on the dashboard the values are okay (and they are numeric).

How to fix that? I want to receive numeric values in both "Last 20 issues" screen and in mails?

Thank you!

[ivanni]

Okay, I solved the issue.

My trigger names had the macro {ITEM.VALUE1} and now I replaced it with the macro {ITEM.LASTVALUE1} and the unknown status does not show up anymore, because the trigger name fetch the latest values from the database, not the first value when the trigger has been activated.