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Have same problems reopen instead of creating new

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  • 11the11
    Junior Member
    • Dec 2020
    • 1

    #1

    Have same problems reopen instead of creating new

    Just getting started on Zabbix and looking to setup a simple web monitor. Have everything working but would like to have it close and reopen the same problem instead of creating new ones each time for the same event website. Is this possible?

    The reasoning is we setup the Jira webhook and want that to open/close the same ticket so we have a better history of the event and not tons of identical events.

    Also does anyone know how to get it to close a ticket (just change status to closed) in Jira Service Desk when issue resolved in Zabbix? Working on this now.
  • vijaytiwari
    Junior Member
    • Jul 2021
    • 1

    #2
    I am also want to know, how can we reopen the same ticket in ServiceNow if the same alarm occurs within 24 Hrs...
    Please suggest..

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