Close problems in ServiceNow with Zabbix Integration 5.0

[luishmdasilva]

Hello,

I use Zabbix 5.0 and I have a problem. I'm using this documentation: https://www.zabbix.com/int/integrations/servicenow
But I am not able to close the problems automatically with this integration.

Did anyone succeed?

[luishmdasilva]

Hello good Morning.
So, I use this default procedure: https://www.zabbix.com/int/integrations/servicenow.

I can open incidents normally, but when I try to close the incident it just includes a comment and does not change the status to closed.

There is no error message. The action of Zabbix happens successfully. The problem I believe is in the parameterization of the script of the default procedure or of the parameters on the Zabbix side.

Can anyone here open and close incidents automatically on this default procedure?

An example of the description:
Problem started at 10:11:10 on 2021.02.25
Problem name: XXXXXXXXXXXXX
Host: XXXXXXXXXXXXXX
Severity: Disaster
Operational data: 404
Original problem ID: 85

An example of the closing message:
Problem has been resolved in 2m 0s at 10:13:10 on 2021.02.25
Problem name: XXXXXXXXXXXXX
Host: XXXXXXXXXXXXXX
Severity: Disaster
Original problem ID: 85

[luishmdasilva]

Resolved!!!!
In the script, I added these conditions in the try option.

if (params.event_value === '0') {
data.state = 6;
data.incident_state = 6;
}

With that, when Zabbix sends event.value = 0, it changes the ticket status to 6 (which for my ServiceNow instance is resolved)

[vai]

I would be thankful if you could provide the steps which you followed to auto resolve incident if Zabbix resolves the alert?

[cyber]

Too little info... what exactly happens .. how its configured, what fails etc..