ServiceDesk Plus Integration - Open/close calls

[thiago.paz]

Hello,

By e-mail, I already can open a tickets (call) automatically on Servicedesk Plus when a trigger status on zabbix is "problem", but i can't to close the ticket/call when trigger status turn OK.

Does anyone has a script and/or step by step to do a RestAPI integration between ServiceDesk Plus and Zabbix to open and close calls/tickets?

Thanks

[p.jagadesh]

ServiceDesk Plus Integration - Open/close calls

Hi Thiago,

Have you had a change to workout this. currently i am looking for the same scenario.

Thanks,
Jagadesh.

[o24artur]

I have a script that creates a request in MSP but I have a problem with variables, in the application you can not see what device has a problem you see the same variable (screen) Anyone have any idea?

Below the script:

curl -X POST https://msp_link/request --data OPERATION_NAME=ADD_REQUEST --data TECHNICIAN_KEY=My_key --data INPUT_DATA="
<Operation>
<Details>
<requester>Administratorzy</requester>
<subject>
Service {TRIGGER.NAME} on {HOST.NAME} is Problem at {EVENT.TIME}
</subject>
<description> Problem started at {EVENT.TIME} on {EVENT.DATE}
Problem name: {TRIGGER.NAME}
Host: {HOST.NAME}
Severity: {TRIGGER.SEVERITY}
Original problem ID: {EVENT.ID}
{TRIGGER.URL}






</description>
<site>Piaskowa4</site>
<account>account</account>
<asset>{HOST.NAME}</asset>
<CATEGORY>Siec</CATEGORY>
<SUBCATEGORY>Wireless</SUBCATEGORY>
<ITEM>Problem</ITEM>
</Details></Operation>"

[markyd85]

Hi, just wondering if you ever got this up and running? We are looking to do something similar open/close calls with ME SDP.