Actions on Zabbix it's a f* mess.

[akbar415]

I like a lot of Zabbix, but the action configuration is a piece of shit.

I lost one week triyng to configure it the way I want without sucess. The condition option don't work.

I setup like this.

Action Name: 00 - Send email Disaster/High
Conditions:

A and (B or C) and (D or E)
Label	Name	Action
A	Maintenance status not in maintenance		
B	Application not like OCS-Inventory		
C	Application not like ICMP		
D	Trigger severity >= High		
E	Trigger severity <> Information

Even with this configuration I'm still receiving the e-mail with trigger severity equal to Information.

This is a bug?

[phpclub]

You are not making any sense in your configuration.

(B or C) -> either its not like X OR not like Y.
do you see sense in this? I don't. this will ALWAYS equal true.
Because if its one, it can't be the other.

Regarding the severity, try setting it up as one rule of => Warning

[akbar415]

You are not making any sense in your configuration.

(B or C) -> either its not like X OR not like Y.
do you see sense in this? I don't. this will ALWAYS equal true.
Because if its one, it can't be the other.

THis is what zabbix give to me, this expression was automatically generate by zabbix, and (B or C ) it's the only part that work's. My problem is the severitty.

Regarding the severity, try setting it up as one rule of => Warning

I already tried the follow:

Trigger severity >= High (Only this)

Trigger severity <> Information
Trigger severity <> Warning
Trigger severity <> Average

And all combinations that I imagined withou success.

[eav]

Not sure if it's a bug or not but, as phpclub said, that action configuration doesn't make a lot sense.

I would try to streamline it and see if you still get any problem.

If start from A and (B or C) and (D or E) remove the followin conditions:

B Application not like OCS-Inventory
C Application not like ICMP

As the application will either not be in OCS-Inventory or not be in ICMP, so (B or C) will always equal TRUE

Also remove:
E Trigger severity <> Information

and change:
D Trigger severity >= High

to
D Trigger severity >= Warning

as any alarm that is not Information has either Warning or higher severity.

You will end up with the following conditions:
A Maintenance status not in maintenance
B Trigger severity >= Warning

Try them and see if you still have problems.

[phpclub]

Trigger severity >= High (Only this)

Trigger severity <> Information
Trigger severity <> Warning
Trigger severity <> Average

this will also be always true.
if its not information then its warning, since it is OR (I assume) it will pass.

Use one rule only for example :

Trigger severity = High

start simple, when one basic rule works, then start adding others ONE BY ONE, until it stops working, then you know what rule is the problem.

[akbar415]

Trigger severity >= High (Only this)

Trigger severity <> Information
Trigger severity <> Warning
Trigger severity <> Average

this will also be always true.
if its not information then its warning, since it is OR (I assume) it will pass.

Use one rule only for example :

Trigger severity = High

start simple, when one basic rule works, then start adding others ONE BY ONE, until it stops working, then you know what rule is the problem.

If my condition is only Trigger severity = High, works fine.
If is only Trigger severity = Disaster, work fine
If is only Trigger severity = Warning, work fine

But if is Trigger severity >= High, or

A Trigger severity = Warning
B Trigger severity = High
C Trigger severity = Disaster

A or B or C

I get actions for Information triggers.


Thanks all for the help. But I I found a solution. I use a script o send the email. So in the script, if the severity was Information, the email was not sended.

[phpclub]

You have choosen a workaround

instead of adjusting your actions properly.

from what you wrote, we conclude that >= is not working well.
so, we use
severity <> Information to receive everything else.
severity = High or severity = Disaster if you want to get just high/disaster.

really depends on what you're looking for.

or, you set the severeties you want to receive under the email for that user (which I think is how its supposed to work in the first place).

anyhow, goodluck with whatever path you decide.