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User Parameter - ZBX_NOTSUPPORTED

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  • scottk
    Junior Member
    • Aug 2015
    • 6
    #1

    User Parameter - ZBX_NOTSUPPORTED

    Hello All,

    I've seen some other threads about this, but no resolution. I have a UserParameter that I am trying to implement that works when running locally as the zabbix user, but does not work when testing remotely using the zabbix_get command.

    Agent Configuration Line:
    UserParameter=app.numusers,/opt/app/logs/scripts/app_numusers.sh

    Running Locally:
    # su - zabbix
    # /opt/app/logs/scripts/app_numusers.sh
    398

    Testing Using zabbix_get:
    # ./zabbix_get -s HOSTNAME.OF.SERVER -p 10050 -k app.numuser
    ZBX_NOTSUPPORTED

    What can I start checking?

    Thanks.
    Tags: None
    • jamesNJ
      Senior Member
      • Jun 2015
      • 103
      #2
      What OS are you running?

      If Redhat or CentOS, check and see if selinux is active.

        Comment

        • kloczek
          Senior Member
          • Jun 2006
          • 1771
          #3
          Originally posted by scottk
          Hello All,

          I've seen some other threads about this, but no resolution. I have a UserParameter that I am trying to implement that works when running locally as the zabbix user, but does not work when testing remotely using the zabbix_get command.

          Agent Configuration Line:
          UserParameter=app.numusers,/opt/app/logs/scripts/app_numusers.sh

          Running Locally:
          # su - zabbix
          # /opt/app/logs/scripts/app_numusers.sh
          398

          Testing Using zabbix_get:
          # ./zabbix_get -s HOSTNAME.OF.SERVER -p 10050 -k app.numuser
          ZBX_NOTSUPPORTED

          What can I start checking?
          You zabbix agent is running as active agent and you are running above testing passive item (?)
          Test above on the host where is running zabbix agent.
          http://uk.linkedin.com/pub/tomasz-k%...zko/6/940/430/
          https://kloczek.wordpress.com/
          zapish - Zabbix API SHell binding https://github.com/kloczek/zapish
          My zabbix templates https://github.com/kloczek/zabbix-templates

            Comment

            • scottk
              Junior Member
              • Aug 2015
              • 6
              #4
              Originally posted by jamesNJ
              What OS are you running?

              If Redhat or CentOS, check and see if selinux is active.
              The OS on both the Zabbix server and the target server is RHEL 6 64-bit. I have confirmed in /etc/selinux/config that SELinux is disabled on both.

                Comment

                • scottk
                  Junior Member
                  • Aug 2015
                  • 6
                  #5
                  Originally posted by kloczek
                  You zabbix agent is running as active agent and you are running above testing passive item (?)
                  Test above on the host where is running zabbix agent.
                  I'm afraid I'm not quite following what you are getting at. Yes, this is a passive check, but other passive checks are working:

                  # ./zabbix_get -s HOSTNAME.OF.SERVER -p 10050 -k vfs.fs.size[/]
                  6341328896

                    Comment

                    • scottk
                      Junior Member
                      • Aug 2015
                      • 6
                      #6
                      I figured it out. The script I was running to generate the UserParameter data was taking more than the default of 3 seconds to run. In order to resolve I increased the Timeout option in agent config.

                      ### Option: Timeout
                      # Spend no more than Timeout seconds on processing
                      #
                      # Mandatory: no
                      # Range: 1-30
                      # Default: 3
                      Timeout=30

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