Hi there,
I'd like to know if the actual sla rate in IT Services is written somewhere in the database?
Does someone know that?
To me it's calculated and written in memory but maybe I'm wrong?
Thanks in advance for any useful answer.
I'd like to know if the actual sla rate in IT Services is written somewhere in the database?
Does someone know that?
To me it's calculated and written in memory but maybe I'm wrong?
Thanks in advance for any useful answer.