Information issue not disappearing from dashboard?

[s2390]

I have an issue (Information level) for a machine that was restarted stuck in the dashboard. I have acknowledged it and left it alone as searching the forums people said that they go 'eventually'.

This one is nearly 13 days old though.

Thanks

[coreychristian]

Usually when I have seen this I have had to manually update the trigger via SQL.

Sometimes they will go away, frequently they will not. It also generally means the trigger was not configured with a proper clear condition, or the item is no longer valid.

[s2390]

Thanks, I'll have a look in the database then.

It's just a out the box trigger with the default Linux template:

{host.name.com:system.uptime.change(0)}<0

You say "not configured with a proper clear condition" but where would you configure that? I see nothing in the trigger about clear conditions.

Thank you

[coreychristian]

Based on that condition the clear should be when you have two values that haven't changed.

Was the particular host removed that had this trigger fire?

In referring to the clear condition, you can say setup a log file monitor that triggers on a particular log message that doesn't automatically clear because you are only sending failed log entries into zabbix.

Either way clearing it via a DB query would likely be the easiest.

If you are using MySQL the syntax should look something like the following.

update triggers set value=0 where value!=0;

That particular one would reset all your triggers, so you likely want to isolate the one you want to reset.

[s2390]

Just a thanks that manually changing it sorted it. Not happened again since.