Hi
I've create a service containing our web servers. I created a service action that runs a script which does an api call to statuspage with the expectation that it would trigger when the status of the service changes.
This is not the case, I see that the service action doesn't get triggered.
When I use the same script with a trigger action it does trigger and perfectly executes.
The only difference is the variables I use. With service action I use {SERVICE.NAME} & {SERVICE.ROOTCAUSE}. With trigger action I use {ITEM.NAME} & {TRIGGER.SEVERITY}.
Does anyone have experience with the new service actions and might have some insight in why it's not triggering.
Thanks in advance
I've create a service containing our web servers. I created a service action that runs a script which does an api call to statuspage with the expectation that it would trigger when the status of the service changes.
This is not the case, I see that the service action doesn't get triggered.
When I use the same script with a trigger action it does trigger and perfectly executes.
The only difference is the variables I use. With service action I use {SERVICE.NAME} & {SERVICE.ROOTCAUSE}. With trigger action I use {ITEM.NAME} & {TRIGGER.SEVERITY}.
Does anyone have experience with the new service actions and might have some insight in why it's not triggering.
Thanks in advance