New User Login Issues

[Losschris]

Hello Zabbix Admins and Users,

We had a new employee join our ranks and noticed that when creating a new Zabbix account they are unable to login and don't seem to be blocked or have a bad password.

We are currently running on Zabbix 5.0.21 and utilizing MySQL for the database. This is a recent problem that has occurred since March of this year for our team and was hoping some of you Senior Zabbix admins might know where to look for an answer.

Thanks,

Chris Culligan

[LenR]

So some people can log in but the new account can't? What security scheme are you using, internal or ldap? If internal, the admin sets the password, they can try to reproduce the error. If LDAP, check those logs for errors. Not really enough ere to help more.

[Losschris]

LenR, it is working now it looks like it was a problem with the database. Thanks for the help.