Unknowns in alert mails

[cemal_demirsu]

Dear friends,


there are a lot of "Unknown" messages in the mail as follows;

*UNKNOWN* (*UNKNOWN*:*UNKNOWN*): *UNKNOWN* 3. *UNKNOWN* (*UNKNOWN*:*UNKNOWN*): *UNKNOWN*

anyone has any idea please ?

Best Regards,
Cemal,

[Atsushi]

What kind has been set the trigger?
What do you have macro in the message?

[coreychristian]

The default message includes the following variables.

Trigger: {TRIGGER.NAME}
Trigger status: {TRIGGER.STATUS}
Trigger severity: {TRIGGER.SEVERITY}
Trigger URL: {TRIGGER.URL}

Item values:

{ITEM.NAME1} ({HOST.NAME1}:{ITEM.KEY1}): {ITEM.VALUE1}
{ITEM.NAME2} ({HOST.NAME2}:{ITEM.KEY2}): {ITEM.VALUE2}
{ITEM.NAME3} ({HOST.NAME3}:{ITEM.KEY3}): {ITEM.VALUE3}

{EVENT.ID}

If the trigger sending the alert doesn't have data for one of those variables it will show as unknown.

If you have an example of the trigger and the variables that are missing please let us know.