Problem with sending recovery and update operations

[Telmo Marques]

Hi everyone!

I already configured media type sysaid for when i zabbix detect a problem this problem is sending as a incident to the sysaid.

But, when i already resolved or update with a message this operations are not sending to sysaid.

Please help me, I've had this problem for a week now and I don't know how to solve it. Below are some images of my configuration!

[lgros]

Yeah, I have the same problem.. I would also liked to know the solution
I got to here:
this is where the error occurs
SysAid.updateTicket(params.alert_subject + '\n' + params.alert_message);
and function in question

updateTicket: function(note) {
var date = new Date().getTime();
SysAid.request('put', 'api/v1/sr/' + encodeURIComponent(SysAid.params.incident_id), {
id: SysAid.params.incident_id,
info: [
{
key: 'update_time',
value: date
},
{
key: 'notes',
value: [
{
userName: 'Zabbix',
createDate: date,
text: note
}
]
}
]
});
}