My zabbix 6.4.11 environment is working well, but I'm having trouble getting alert emails to trigger. We are using SAML authentication however our admin accounts do NOT have emails associated with them, and since you can't modify media types for provisioned users, I cannot just change email addresses. To get around this, we have AD mailing lists. I created an "IT.Alerts" user in zabbix and assigned the email address of the distribution list AND made a custom media type with our domain SNMP information, a test email works perfectly and is received by everyone in the list.
To support this, I tried to make an extremely limited role for this user called "Alert role". It's a derivative of the "Admin" user type. I gave it all the alert permissions, access to problems modules, and nothing else. I then added the IT.Alerts user to this group.
I have an existing trigger which I can fire at will, and this shows up as an "Average" in my problems dashboard (stop the zabbix agent on a test server).
Then I created my action. My conditions might be a bit complicated, but I have tried to simplify it for testing and it's still not working:
The operation is to send an email to the IT.Alerts user I created, which is here:
So, I go and trigger the alert condition. The alert shows up as the correct severity on the problem dashboard, but no action fires, and the Action Log under reports shows no activity.
My theory is the role is too locked down; what are the minimum permissions I would need to have a role with no access other than to receive email alerts?
To support this, I tried to make an extremely limited role for this user called "Alert role". It's a derivative of the "Admin" user type. I gave it all the alert permissions, access to problems modules, and nothing else. I then added the IT.Alerts user to this group.
I have an existing trigger which I can fire at will, and this shows up as an "Average" in my problems dashboard (stop the zabbix agent on a test server).
Then I created my action. My conditions might be a bit complicated, but I have tried to simplify it for testing and it's still not working:
The operation is to send an email to the IT.Alerts user I created, which is here:
So, I go and trigger the alert condition. The alert shows up as the correct severity on the problem dashboard, but no action fires, and the Action Log under reports shows no activity.
My theory is the role is too locked down; what are the minimum permissions I would need to have a role with no access other than to receive email alerts?
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