Hi Everyone
I am still a newcomer to Zabbix, we have put in a 6.0 server into our environment, and have added some devices to the solution. I am exploring how alerting works.
Now I can see that problems are created by triggers, and the triggers have the relevant metrics around what causes them to fire and what causes them to reset.
What I am trying to understand is how to handle to problem scenario. Now when a trigger fires. (I have currently setup email alerting) I want to send that to a Ticket Management system.
In our case we are using Zoho Desk. From what I can see the Trigger email, will include the trigger description and some brief details on what it was triggered on and so forth. What I am trying to understand is how customisable is the format of that email itself?
From what I can see it seems to be restricted to the Trigger Description itself. Am I able to put in a macro value or something like that in the Subject line that includes the hostname of the Host having the issue.
I have experience with other NMS/OSS solutions where they had the ability to allow the relevant variable to be put into the subject or body of the email, hence my question.
Thankyou for the great forum and resource
I am still a newcomer to Zabbix, we have put in a 6.0 server into our environment, and have added some devices to the solution. I am exploring how alerting works.
Now I can see that problems are created by triggers, and the triggers have the relevant metrics around what causes them to fire and what causes them to reset.
What I am trying to understand is how to handle to problem scenario. Now when a trigger fires. (I have currently setup email alerting) I want to send that to a Ticket Management system.
In our case we are using Zoho Desk. From what I can see the Trigger email, will include the trigger description and some brief details on what it was triggered on and so forth. What I am trying to understand is how customisable is the format of that email itself?
From what I can see it seems to be restricted to the Trigger Description itself. Am I able to put in a macro value or something like that in the Subject line that includes the hostname of the Host having the issue.
I have experience with other NMS/OSS solutions where they had the ability to allow the relevant variable to be put into the subject or body of the email, hence my question.
Thankyou for the great forum and resource
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