Some actions does not get passed

[RobinH]

Hi!

Im using a media connection to Zendesk and are sending notifications there with my actions.
Since 3 days ago most of my actions does not pass, goes to failed and have the error "Sending failed: Request failed with status code 422: "RecordInvalid". Check debug log for more information.".
Sometimes a few gets passed but its very rare...

When I test my connection with the test-function in Media-types, everything works and I get the test-message in Zendesk. But when used in an action it fails.



Does anyone know why?

[RobinH]

Hi!

Ah, increase the level... of course.
DIdnt find anything at first, but now I did.

[Zendesk Webhook] Received response with status code 422. {"error":"RecordInvalid","description":"Record validation errors","details":{"base":[{"description":"Prioritet: är ogiltig","error":"InvalidValue","ticket_field_id": 360007370479,"ticket_field_type":"FieldPriority"}]}}

Due to a change of the priority-levels in our Zendesk it could not find the filed which Zabbix asked for.

[cyber]

It says, what you need to do... Check debug log for more information.
I think it should write to zabbix_server log. If needed, increase debug level...

[RobinH]

Hi!

Ah, increase the level... of course.
DIdnt find anything at first, but now I did.

[Zendesk Webhook] Received response with status code 422. {"error":"RecordInvalid","description":"Record validation errors","details":{"base":[{"description":"Prioritet: är ogiltig","error":"InvalidValue","ticket_field_id": 360007370479,"ticket_field_type":"FieldPriority"}]}}

Due to a change of the priority-levels in our Zendesk it could not find the filed which Zabbix asked for.