Upgrading 6.4 to 7.0 ERROR (ubuntu 22.04)

[Noix]

Hello everyone,

I'm trying to update Zabbix from version 6.4 to 7 by following this guide: https://www.zabbix.com/documentation.../debian_ubuntu

I manage to do all the steps without errors and I come to the last step which is to boot the zabbix server:

 11169:20240619:132153.999 Starting Zabbix Server. Zabbix 7.0.0 (revision 49955f1fb5c).
 11169:20240619:132153.999 ****** Enabled features ******
 11169:20240619:132153.999 SNMP monitoring:           YES
 11169:20240619:132153.999 IPMI monitoring:           YES
 11169:20240619:132153.999 Web monitoring:            YES
 11169:20240619:132153.999 VMware monitoring:         YES
 11169:20240619:132153.999 SMTP authentication:       YES
 11169:20240619:132153.999 ODBC:                      YES
 11169:20240619:132153.999 SSH support:               YES
 11169:20240619:132153.999 IPv6 support:              YES
 11169:20240619:132153.999 TLS support:               YES
 11169:20240619:132153.999 ******************************
 11169:20240619:132153.999 using configuration file: /etc/zabbix/zabbix_server.conf
 11169:20240619:132154.011 current database version (mandatory/optional): 06040000/06040026
 11169:20240619:132154.011 required mandatory version: 07000000
 11169:20240619:132154.011 mandatory patches were found
 11169:20240619:132154.012 starting automatic database upgrade
 11169:20240619:132154.039 completed 0% of database upgrade
 11169:20240619:132154.114 completed 1% of database upgrade
 11169:20240619:132154.180 completed 2% of database upgrade
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11169:20240619:132206.314 database upgrade fully completed

The db update (MYSQL) seems to be working fine:


But as soon as I get to my zabbix web interface :




+

I tried a rebot to see if the db version was correct in the logs and it looks fine:



thanks in advance

[Noix]

It was an IPS problem, I just pass my rule to IDS and it's ok

[Markku]

The error message says that your Zabbix frontend is still at version 6.4.x.

sudo apt update
sudo apt upgrade

Rebooting the server after the whole process is easy way, otherwise you need to be sure to manually restart all relevant services, like the web server.

Markku

[Noix]

Hi, thanks for your help.

Now I am in this situation : I have a blank screen on my dashboard and i can't click on th buttom in the top right corner (nothing happen).

But I have some data (I can login, I have all of my host in the dashboard and I can collect any data) :

[Markku]

Have you tried force-reloading the page, and/or flushing the cache in the browser?

Markku

[Noix]

Yes and I have the same result in a private window :
Also, I have no error in the zabbix-server.log and no error in apache2/error.log

That's weird...

I've tried upgrading 3 times (with snapshots) and every time I get the white dashboard (I don't use docker).

[Markku]

I'd try taking relevant backups, then removing and reinstalling the frontend packages. Maybe there are some leftover files or something like that.

Markku

[Noix]

Same white dashboard after running this command :

sudo apt purge zabbix-frontend-php
sudo reboot
sudo apt install zabbix-frontend-php

[Noix]

When I enable the debug mod, i can see the dashboard.get with all my widget information (text) of my dashboard.

[Noix]

I have some client error :

Failed to load <script> element whose source is « http://145.239.184.33:4000/zabbix/js...rsion-check.js ».

Uncaught ReferenceError: CWidget is not defined
<anonymous> http://SERVER-ZABBIX-ZIP/zabbix/widg...?1716964533:16
class.widget.js:16:1
<anonyme> http://SERVER-ZABBIX-ZIP/zabbix/widg...?1716964533:16
Uncaught ReferenceError: CWidget is not defined
<anonymous> http://SERVER-ZABBIX-ZIP/zabbix/widg...?1716964533:16
class.widget.js:16:1
Uncaught ReferenceError: CWidget is not defined
<anonymous> http://SERVER-ZABBIX-ZIP/zabbix/widg...?1716964533:16
class.widget.js:16:1
Uncaught ReferenceError: CWidget is not defined
<anonymous> http://SERVER-ZABBIX-ZIP/zabbix/widg...?1716964533:16
class.widget.js:16:1
Uncaught ReferenceError: CWidget is not defined
<anonymous> http://SERVER-ZABBIX-ZIP/zabbix/widg...?1716964533:16
class.widget.js:16:1
Uncaught ReferenceError: CWidgetIterator is not defined
<anonymous> http://SERVER-ZABBIX-ZIP/zabbix/widg...?1716964533:16
class.widget.js:16:1
Uncaught ReferenceError: CWidget is not defined
<anonymous> http://SERVER-ZABBIX-ZIP/zabbix/widg...?1716964533:16
class.widget.js:16:1
Uncaught ReferenceError: CWidget is not defined
<anonymous> http://SERVER-ZABBIX-ZIP/zabbix/widg...?1716964533:16
class.widget.js:16:1
Uncaught ReferenceError: CWidget is not defined
<anonymous> http://SERVER-ZABBIX-ZIP/zabbix/widg...?1716964533:16
class.widget.js:16:1
Uncaught ReferenceError: CWidget is not defined
<anonymous> http://SERVER-ZABBIX-ZIP/zabbix/widg...?1716964533:16
class.widget.js:16:1
Uncaught ReferenceError: CWidget is not defined
<anonymous> http://SERVER-ZABBIX-ZIP/zabbix/widg...?1716964533:16
class.widget.js:16:1
Uncaught ReferenceError: CWidget is not defined
<anonymous> http://SERVER-ZABBIX-ZIP/zabbix/widg...?1716964533:16
class.widget.js:16:1
Uncaught ReferenceError: CWidget is not defined
<anonymous> http://SERVER-ZABBIX-ZIP/zabbix/widg...?1716964533:16
class.widget.js:16:1
Uncaught ReferenceError: CWidget is not defined
<anonymous> http://SERVER-ZABBIX-ZIP/zabbix/widg...?1716964533:16
class.widget.js:16:1
Uncaught ReferenceError: CWidget is not defined
<anonymous> http://SERVER-ZABBIX-ZIP/zabbix/widg...?1716964533:16
class.widget.js:16:1
Uncaught ReferenceError: CWidget is not defined
<anonymous> http://SERVER-ZABBIX-ZIP/zabbix/widg...?1716964533:16
class.widget.js:16:1
Uncaught ReferenceError: CWidget is not defined
<anonymous> http://SERVER-ZABBIX-ZIP/zabbix/widg...?1716964533:16
class.widget.js:16:1
Uncaught ReferenceError: CWidget is not defined
<anonymous> http://SERVER-ZABBIX-ZIP/zabbix/widg...?1716964533:16
class.widget.js:16:1
Uncaught ReferenceError: CWidget is not defined
<anonymous> http://SERVER-ZABBIX-ZIP/zabbix/widg...?1716964533:16
class.widget.js:16:1
Uncaught ReferenceError: CWidget is not defined
<anonymous> http://SERVER-ZABBIX-ZIP/zabbix/widg...?1716964533:16
class.widget.js:16:1
Uncaught ReferenceError: CWidget is not defined
<anonymous> http://SERVER-ZABBIX-ZIP/zabbix/widg...?1716964533:16
class.widget.js:16:1
Uncaught ReferenceError: CWidget is not defined
<anonymous> http://SERVER-ZABBIX-ZIP/zabbix/widg...?1716964533:16
class.widget.js:16:1
Uncaught ReferenceError: CWidget is not defined
<anonymous> http://SERVER-ZABBIX-ZIP/zabbix/widg...?1716964533:16
class.widget.js:16:1
Uncaught ReferenceError: CWidget is not defined
<anonymous> http://SERVER-ZABBIX-ZIP/zabbix/widg...?1716964533:16
class.widget.js:16:1

jQuery.Deferred exception: timeControl is not defined init@http://SERVER-ZABBIX-ZIP/zabbix...dashboard.view&dashboardid=336:1 47:4
@http://SERVER-ZABBIX-ZIP/zabbix/zabbix.php?action=dashboard.view&dashboardid=336:6 63:7
mightThrow@http://SERVER-ZABBIX-ZIP/zabbix/jsLoader.php?lang=fr_FR&ver=7.0.0&showGuiMessaging =1:3905:29
Deferred/then/resolve/</process<@http://SERVER-ZABBIX-ZIP/zabbix/jsLoader.php?lang=fr_FR&ver=7.0.0&showGuiMessaging =1:3973:12
setTimeout handler*Deferred/then/resolve/<@http://SERVER-ZABBIX-ZIP/zabbix/jsLoader.php?lang=fr_FR&ver=7.0.0&showGuiMessaging =1:4011:16
fire@http://SERVER-ZABBIX-ZIP/zabbix/jsLoader.php?lang=fr_FR&ver=7.0.0&showGuiMessaging =1:3639:31
fireWith@http://SERVER-ZABBIX-ZIP/zabbix/jsLoader.php?lang=fr_FR&ver=7.0.0&showGuiMessaging =1:3769:7
fire@http://SERVER-ZABBIX-ZIP/zabbix/jsLoader.php?lang=fr_FR&ver=7.0.0&showGuiMessaging =1:3777:10
fire@http://SERVER-ZABBIX-ZIP/zabbix/jsLoader.php?lang=fr_FR&ver=7.0.0&showGuiMessaging =1:3639:31
fireWith@http://SERVER-ZABBIX-ZIP/zabbix/jsLoader.php?lang=fr_FR&ver=7.0.0&showGuiMessaging =1:3769:7
ready@http://SERVER-ZABBIX-ZIP/zabbix/jsLoader.php?lang=fr_FR&ver=7.0.0&showGuiMessaging =1:4249:13
completed@http://SERVER-ZABBIX-ZIP/zabbix/jsLoader.php?lang=fr_FR&ver=7.0.0&showGuiMessaging =1:4259:9
EventListener.handleEvent*@http://SERVER-ZABBIX-ZIP/zabbix/jsLoader.php?lang=fr_FR&ver=7.0.0&showGuiMessaging =1:4275:11
@http://SERVER-ZABBIX-ZIP/zabbix/jsLoader.php?lang=fr_FR&ver=7.0.0&showGuiMessaging =1:175:10
@http://SERVER-ZABBIX-ZIP/zabbix/jsLoader.php?lang=fr_FR&ver=7.0.0&showGuiMessaging =1:179:4
undefined jsLoader.php:4189:18

Uncaught ReferenceError: timeControl is not defined
init http://SERVER-ZABBIX-ZIP/zabbix/zabb...hboardid=336:1 47
<anonymous> http://SERVER-ZABBIX-ZIP/zabbix/zabb...hboardid=336:6 63
mightThrow http://SERVER-ZABBIX-ZIP/zabbix/jsLo...owGuiMessaging =1:3905
process http://SERVER-ZABBIX-ZIP/zabbix/jsLo...owGuiMessaging =1:3973
setTimeout handler*Deferred/then/resolve/< http://SERVER-ZABBIX-ZIP/zabbix/jsLo...owGuiMessaging =1:4011
fire http://SERVER-ZABBIX-ZIP/zabbix/jsLo...owGuiMessaging =1:3639
fireWith http://SERVER-ZABBIX-ZIP/zabbix/jsLo...owGuiMessaging =1:3769
fire http://SERVER-ZABBIX-ZIP/zabbix/jsLo...owGuiMessaging =1:3777
fire http://SERVER-ZABBIX-ZIP/zabbix/jsLo...owGuiMessaging =1:3639
fireWith http://SERVER-ZABBIX-ZIP/zabbix/jsLo...owGuiMessaging =1:3769
ready http://SERVER-ZABBIX-ZIP/zabbix/jsLo...owGuiMessaging =1:4249
completed http://SERVER-ZABBIX-ZIP/zabbix/jsLo...owGuiMessaging =1:4259
EventListener.handleEvent* http://SERVER-ZABBIX-ZIP/zabbix/jsLo...owGuiMessaging =1:4275
<anonymous> http://SERVER-ZABBIX-ZIP/zabbix/jsLo...owGuiMessaging =1:175
<anonymous> http://SERVER-ZABBIX-ZIP/zabbix/jsLo...owGuiMessaging =1:179

[Noix]

Ok I think it's a firewall issue (working on a host who is not under the firewall)

[Noix]

It was an IPS problem, I just pass my rule to IDS and it's ok

[Noix]

Thanks Markku