API Trigger issue

[Isaac404]

Hi All,

I successfully setup a Media type webhook to our CRM, I've managed to test it successfully however, when a problem occurs, I cannot get the Webhook to trigger and create a ticket. Has anyone resolved this issue in the past?

Thanks

[cyber]

Too few information about the setup... Does your trigger match your action config. Does your user, who is used in action, have access to all required resources (hosts)?