Hi,
We're using a trigger action to send events with a certain severity and source to our ticketing system (Topdesk). After some changes in the built-in script, this works great. But we also wanted the possibilty to manual send certain events to Topdesk. For this I have create a 'Manual Event Action' with a script roughly based on the Topdesk media-type. Also works great, except writing back the tags (issue id and link) to the event. I've noticed that the trigger action as a 'process tags' function to handle this. Is there something similar for manual actions? Or can I use the api for it (Event object seems readonly?)
We're using a trigger action to send events with a certain severity and source to our ticketing system (Topdesk). After some changes in the built-in script, this works great. But we also wanted the possibilty to manual send certain events to Topdesk. For this I have create a 'Manual Event Action' with a script roughly based on the Topdesk media-type. Also works great, except writing back the tags (issue id and link) to the event. I've noticed that the trigger action as a 'process tags' function to handle this. Is there something similar for manual actions? Or can I use the api for it (Event object seems readonly?)