Adding ticket URL to a problem.

[marianogedisman]

Hello! I would like to know if it's possible to add a ticket URL to a problem, in order to keep track of it.

I know it can be added as a message, but I'm not sure if I can add hyperlinks to the message though.

[cyber]

yes... if your integration with your ticketing system returns something usable... you have "Menu entry name" and "Menu entry URL" in media definition. you can construct required URL there..

https://www.zabbix.com/documentation/7.0/en/manual/config/items/preprocessing/javascript/javascript_objects?hl=webhook

here is example of jira webhook, where they parse issue ID from response and add it as tag to event.. you can utilize that tag for creating an URL in menu...

resp = JSON.parse(resp);
result.tags.issue_id = resp.id;

and in menu you can, for example, do something like

https://jira.your.company.com/{EVENT.TAGS.issue_id}

after that, you can see that URL in problem dropdown menu